Instagram Customer Service Issues

Hello, I recently updated my phone number and am unable to receive Instagram verification codes. I have the latest version of the Duo Mobile authentication app, but it's providing incorrect codes, and I no longer have my recovery codes. Is it possible for Instagram to email me new recovery codes or send them to my new number? Or can Duo Mobile be adjusted to provide the correct codes? I can still log in with my username and password, but the issue arises at the second authentication step. Thank you for any assistance.

Hello! I am in need of assistance with logging into my Instagram account. Recently, whenever I try to log in, I am prompted to verify that I own the profile. This issue occurred before, and after several days of trying, I managed to log in. However, the problem reoccurred after just 3 days. Whenever I attempt to change my password, I face the same challenge of proving my ownership. My profile is linked to my Facebook account, but when I try to log in using Facebook, I receive an error message stating "Challenge_required." I am feeling quite desperate at this point and would appreciate any guidance on how to verify my profile ownership so that I can successfully log in. Thank you very much for your help. Best regards, Jana from Prague, Czech Republic

Recently, I allowed someone access to my account on their phone, forgetting about the security measures that lock you out. When I tried to log into Instagram, a security code was sent to my old phone number, which I couldn't receive as I had no service. Even after getting a new phone and number, I can't receive the security code as it's still being sent to my old number. I've been unable to access the security code via email as well, and attempting to reset the password with my email results in a "no user found" message. Is there a solution to this issue? Thank you.

Hello, when I was younger, around the ages of 8 to 11, I created about four Instagram accounts that are not private. I used fake emails and forgot the passwords to these embarrassing accounts. I am concerned that they may affect my future job opportunities in public service. The usernames of the accounts I'm seeking help to delete from your social media platform are: _kristos_lol, _kristos_lol_2, kristosmg, and kristos_00101. Please assist me as soon as possible. Thank you.

My Instagram account, geneloid, has been hacked multiple times. I'm unable to access my account because the hacker changed the phone number and password. The account had [redacted] posts and 1,[redacted] followers. A post was made by the hacker without my knowledge. I'm worried about potential hacking threats to my WhatsApp account. Any assistance would be greatly appreciated!

Hello everyone! I'm a cosmetologist who recently got a new phone and had to reinstall my Instagram app. Unfortunately, I can't access my account because the email linked to it no longer exists, and I've forgotten my password. Since my new phone isn't linked to the account either, I'm unable to retrieve it. It's crucial for me to regain access to my account as it's essential for promoting my business! The account in question is Katie.scarlett1017. Thank you all very much!

Hello, I am experiencing issues with my Instagram account @azmat.muskuraht for the past three days. It keeps showing a notification that my account has been temporarily blocked until December 10, but even after that date has passed, the issue remains unresolved. I recently uploaded a video that I received via WhatsApp, and I believe there is no violation in it that could have led to my account being blocked. Kindly assist in resolving this matter and removing the restrictions. Thank you.

I am having difficulty accessing my Instagram account. I have followed all the steps outlined in your support pages to recover my profile, but none of the methods I have attempted have been successful. Accessing my account is crucial to me as it contains a significant amount of personal information. Unfortunately, the reset emails are not being received in my personal email inbox, making it impossible for me to regain access. My username on Instagram is emily_may_p. I would be grateful for any assistance on this matter, as I have exhausted my options. For further communication, please reach out to me via email at [redacted]

I recently logged out of my previous Instagram account and created a new one. When attempting to log back into the old account using my iCloud Keychain, it flagged it as a suspicious login. As I can't recall my password now and have tried the 'forgot password' feature without success, I'm facing challenges remembering which phone number and email I linked to that account. I have multiple emails with similar names but different endings, making it confusing to identify. I would appreciate any assistance in reaching out to Instagram as I've been unsuccessful in my attempts.

My name is Alexa Stander, and I am facing an issue with my Instagram account alexa_stander. Someone falsely reported me for impersonation, resulting in my account being deactivated. I have attempted various methods to regain access to my account without success. Losing my account is distressing as I have accumulated five years' worth of pictures that I am unable to retrieve. My goal was to utilize this platform for business purposes. I am eager to reclaim my account, as I have not violated any policies. I am genuinely Alexa Stander and am committed to validating my identity. Your assistance in resolving this matter is greatly appreciated.

Someone has falsely reported my Instagram account, "alexa_stander," resulting in its deactivation. Despite my efforts, I have not received any assistance in recovering my account. I have valuable pictures spanning five years on that account, and it was crucial for my business plans. I am the authentic Alexa Stander and am determined to prove my identity. I urge Instagram to restore my account promptly as I have not engaged in any wrongful actions. I am still waiting for a resolution from Instagram in retrieving my account.

My account was disabled around 6-7 days ago. I am unsure why it happened as I have been abiding by the Community guidelines. I have been an Instagram user for three years. I am willing to provide my ID proofs to verify my ownership of the account. I have already emailed them, but the response has been inadequate. Despite filling out all the details in the "learn how to recover your account" section, I keep receiving a message stating, "Your Request couldn't be processed." I have been attempting to regain access for a week now and have even sent a picture of myself holding a paper as per the team's instructions. However, I have not received a satisfactory response. I have also uploaded my identity proof. I hope to get a prompt response and recover my account soon. I look forward to your quick reply as I am unable to receive assistance from the Help Center.

Hello, I need assistance with my Instagram account. After logging out, I tried to log back in but encountered an issue. The problem is that I no longer have access to the registered phone number associated with the account. Although I have linked my Instagram to Facebook, the app still sends the code to the old registered mobile number. Could you please help me retrieve the code to log in successfully? My Instagram ID is akash11agarwal. Thank you for your support. - Akash Agarwal

Yesterday, someone using the username parislouiselogan tried to impersonate me on Instagram by posting my pictures, including ones with my dog. I reached out to the account, but the person insists it's theirs, even though they have posted all my archived and current photos. I find this situation very worrying. This fake account has been active since June, and I would be grateful if the page could be removed to stop this impersonation.

Hello, I'm reaching out regarding my old account under the username ‘amylackeyy’. Unfortunately, I can no longer access this account as the email associated with it is inactive, and I have forgotten the password. To safeguard my mental health due to OCD and PTSD, I urgently need to remove the old photos triggering uncomfortable memories. Deleting this account is crucial for my well-being. I would greatly appreciate any assistance you can provide in this matter. I am willing to provide identification if needed. Thank you, Amy L.

I am bringing to your attention a concerning matter involving a fake account created using my name and photos on Instagram. This is particularly troubling given the current circumstances in Afghanistan. The account username is (daba[redacted]). I have attached a screenshot for your reference. Requesting immediate action to deactivate this account to avoid any potential risks to my safety. I am willing to provide any necessary proof, including my passport or ID card, to assist with this matter. Your prompt attention to this issue is greatly appreciated.

I received a pop-up on my Instagram indicating that my account was compromised. I tried to reset my password but couldn't remember my security question. After requesting a password reset through my email, which is [redacted], I successfully changed my password. However, when I attempted to log back in, the new password was not recognized. My phone number, +44 7[redacted]78, is associated with the account. I need assistance to regain access to my account.

I am a staff member of Rosary Primary School in Pune. My name is Radwan I. Shaikh, and you can reach me at [redacted]. An individual using the ID "rosary_memes" is creating inappropriate memes that reflect poorly on our school and target our Principal and her family on social media. We are concerned about the impact this is having. Can anyone please provide information on this person's mobile number, name, email address, or any other relevant details? Thank you.

I'm experiencing continuous account lockouts on Instagram after performing some actions. I'm frustrated because when I attempt to report the issue by clicking the designated link, it's ineffective. This ongoing problem is causing inconvenience, especially as my account just got locked again for an additional day. It looks like I'll be without Instagram for the entire weekend during this festive season. This experience has led me to consider exploring other social media platforms to avoid recurring issues.

Hello, I am reaching out via email because my Instagram account has been hacked. I am unable to log in as it requires verification using a phone number I don't have access to. The hacker also removed my email from the account, leaving me unsure of the next steps to take. I can provide a picture of my identification card to verify that I am the rightful owner of the account. The account username is @its_heavennn_.