Hi Instagram. *My partner @willtudor** cannot verify his account. The reason being beca...

GetHuman3892911's Recover Account issue with Instagram from November 2019

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The issue in GetHuman3892911's own words
Hi Instagram. *My partner @willtudor** cannot verify his account. The reason being because his old email address *****@***.com has been deleted. Every time we both try to login to his account, Instagram is sending a verification code to his old email. It is physically impossible for us to retrieve it due to the email account being deleted this year. We have tried to recover it from outlook but it is impossible. *Williams current email address is *****@***.com and we are wondering if there is anyway this can be rectified so we can save his account. This has only happened since William had to replace his phone.**We can’t login to even delete the account so we would much rather do that if we can’t keep the account. *Can you please assist us? We understand the app is free and there is an astronomical following that needs assistance daily, worldwide but we are just hoping you can help us retrieve the account or delete it so he can have a new one. **Thanks heaps. If William needs to contact you directly I will forward him this conversation and he can contact you himself. **Thank you for your time. We look forward to hearing back from you.

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Instagram

Recover Account issue
Reported by GetHuman3892911
Nov 6th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 79419 others
0 customers following this

Timeline

GetHuman3892911 started working on this issue
Nov 6th, 2019 10:28am
GetHuman3892911 indicated the issue is not fixed yet.
Nov 6th, 2019 11:44pm
GetHuman3892911 indicated the issue is not fixed yet.
Nov 6th, 2019 11:45pm

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