I can’t login to my account on the instagram app yet it’s letting me on the website. Wh...

GetHuman3835509's Report a Problem issue with Instagram from October 2019

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The issue in GetHuman3835509's own words
I can’t login to my account on the instagram app yet it’s letting me on the website. Whenever I try reinstalling the app to see if that’s the issue it still doesn’t work and I keep getting error messages. I’ve tried turning my phone off and back on and even checked if wifi was the issue but it’s not .I also tried logging in with my Facebook account and it doesn’t let me. I’ve tried using links from both my number and my email to get back in and it hasn’t let me no matter how much I change the password or re-ask for a link. I still keep getting error messages . I even tried logging into some of my other accounts and it won’t let me do I know it’s not the account itself. I think it’s the Instagram app but I’m not sure what to do about it.

GetHuman3835509 did not yet indicate what Instagram should do to make this right.

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Report a Problem issue
Reported by GetHuman3835509
Oct 27th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 77844 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account


GetHuman3835509 started working on this issue
Oct 27th, 2019 12:35am
GetHuman3835509 indicated the issue is not fixed yet.
Oct 27th, 2019 4:40am

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