Dear GetHuman, **I am literally getting crazy due to the ****** customer service of fac...

GetHuman-cesarem's Hacked or Disabled Accounts issue with Instagram from October 2019

Help with my Instagram issue
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Before contacting them, items GetHuman-cesarem may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-cesarem's own words
Dear GetHuman, **I am literally getting crazy due to the ****** customer service of facebook and instagram* sorry it does not exist at all, if not always the same useless web page. **I ask your support because my account Instagram ("cecioo") has been disabled (I think because years ago my email address was hacked) and now is litterally impossible to activate it. **I have no idea how to activate it again becuase there are no guidance if not always the same useless web page. I have no way to get in contact to anyone to prove my person and show that is me trying to enter in my profile and not someone else. I guess they want to make sure the person is trying to access the account is the correct one and not an hacker. **please help me to unlock my account. I have no other idea on how to unlocking or to contact Facebook.Instagram. **Kind regards,*Cesare Meinardi

GetHuman-cesarem did not yet indicate what Instagram should do to make this right.

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Instagram

Hacked or Disabled Accounts issue
Reported by GetHuman-cesarem
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 77080 others
0 customers following this

Timeline

GetHuman-cesarem started working on this issue
Oct 21st, 2019 1:53pm
GetHuman-cesarem indicated the issue is not fixed yet.
Oct 22nd, 2019 7:35am
GetHuman-cesarem indicated the issue is not fixed yet.
Oct 24th, 2019 3:15pm