I'm trying to sign up on Instagram using the form at https:**www.instagram.com*.**Each...

GetHuman-pawamoy's customer service issue with Instagram from October 2019

Help with my Instagram issue
The issue in GetHuman-pawamoy's own words
I'm trying to sign up on Instagram using the form at https:**www.instagram.com*.**Each time I click "Next", I get an error message saying "Sorry, something went wrong".**And each time it happens, it consumes the email address and username! After that when I try to sign up again with those, it tells me they are already taken.**If I try to login using those, it tells me "Your account has been disabled for violating our terms: http:**instagram.com*about*legal*terms*". I have never ever used Instagram before...**If I try the password reset form, it tells me that no such user exists.**I want to sign up with *****@***.com as email, and pawamoy as username.

GetHuman-pawamoy did not yet indicate what Instagram should do to make this right.

How GetHuman-pawamoy fixed the problem
I was eventually able to sign up with the mobile app. The web form did consume the username I wanted though. Waiting for it to be purged so I can claim it again...
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Instagram

Customer service issue
Reported by GetHuman-pawamoy
Oct 17th, 2019 - 2 years ago
Not resolved
GetHuman-pawamoy shared how to fix
Seen by 8 customers so far
Similar issue to 76509 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-pawamoy started working on this issue
Oct 17th, 2019 2:37pm
GetHuman-pawamoy confirmed the issue is fixed. Hooray!
Oct 21st, 2019 6:13pm
GetHuman-pawamoy indicated the issue is not fixed yet.
Oct 21st, 2019 6:14pm

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