I'm trying to sign up on Instagram using the form at https:**www.instagram.com*.**Each...

GetHuman-pawamoy's customer service issue with Instagram from October 2019

Help with my Instagram issue
The issue in GetHuman-pawamoy's own words
I'm trying to sign up on Instagram using the form at https:**www.instagram.com*.**Each time I click "Next", I get an error message saying "Sorry, something went wrong".**And each time it happens, it consumes the email address and username! After that when I try to sign up again with those, it tells me they are already taken.**If I try to login using those, it tells me "Your account has been disabled for violating our terms: http:**instagram.com*about*legal*terms*". I have never ever used Instagram before...**If I try the password reset form, it tells me that no such user exists.**I want to sign up with *****@***.com as email, and pawamoy as username.

GetHuman-pawamoy did not yet indicate what Instagram should do to make this right.

How GetHuman-pawamoy fixed the problem
I was eventually able to sign up with the mobile app. The web form did consume the username I wanted though. Waiting for it to be purged so I can claim it again...
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-pawamoy
Oct 17th, 2019 - 3 years ago
Not resolved
GetHuman-pawamoy shared how to fix
Seen by 20 customers so far
Similar issue to 76509 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account


GetHuman-pawamoy started working on this issue
Oct 17th, 2019 2:37pm
GetHuman-pawamoy confirmed the issue is fixed. Hooray!
Oct 21st, 2019 6:13pm
GetHuman-pawamoy indicated the issue is not fixed yet.
Oct 21st, 2019 6:14pm