Hello*I am having a problem with my Instagram account*I was using my account @gencikras...

GetHuman3774719's Hacked or Disabled Accounts issue with Instagram from October 2019

Help with my Instagram issue
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Before contacting them, items GetHuman3774719 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman3774719's own words
Hello*I am having a problem with my Instagram account*I was using my account @gencikrasniqi (account that I've been using for more than * years and it's connected with my Facebook account) and I've noticed one other profile that was using my name and photos along with my Bio. this other profile that was impersonating me is @genci*kras. I immediately reported the account and after ** minutes my original account was blocked. Now when I log in it shows that I broke terms and conditions. I haven't absolutely broken any terms or things like that. I only reported one fake account and the system blocked my account as it seems.*I can absolutely prove that I'm the rightful owner and I can send you every kind of proof (ID, PASSPORT, DRIVING LICENSE, SELFIE) also I'm open for a video call to prove my identity but as I'm a photographer I really need my account back. I already sent an appeal to Instagram and I reported the other profile again and now it is closed but I don't know how to get my old account back.*I'm desperate because all my work as a photographer was on that account

GetHuman3774719 did not yet indicate what Instagram should do to make this right.

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Instagram

Hacked or Disabled Accounts issue
Reported by GetHuman3774719
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 76347 others
0 customers following this

Timeline

GetHuman3774719 started working on this issue
Oct 16th, 2019 11:32am
GetHuman3774719 indicated the issue is not fixed yet.
Oct 16th, 2019 3:45pm
GetHuman3774719 indicated the issue is not fixed yet.
Oct 17th, 2019 11:44am
GetHuman3774719 indicated the issue is not fixed yet.
Oct 17th, 2019 12:08pm

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