when i went to long into instagram, it gave me a message saying *"Your Account Has Been...

GetHuman3770485's customer service issue with Instagram from October 2019

Help with my Instagram issue
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The issue in GetHuman3770485's own words
when i went to long into instagram, it gave me a message saying *"Your Account Has Been Temporarily Locked*We've detected suspicious activity on your Instagram account and have temporarily locked it as a security precaution.*It's likely that your account was compromised as a result of entering your password on a website designed to look like Instagram. This attack is known as phishing.*Over the next few steps we'll ask you to verify your identity to help secure your account, and let you log back in."**it then says "Help Us Confirm You Own This Account*We'll send you a security code to verify your identity. How do you want to receive your code?"**i ask them to text it to my phone number. when i do that, it either says "sorry, there was a problem. try again." or, it just doesn't send me a code. the other option would be my email, but the email i used no longer exists. is there anything i can do?

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Instagram

Customer service issue
Reported by GetHuman3770485
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 76250 others
0 customers following this

Timeline

GetHuman3770485 started working on this issue
Oct 15th, 2019 6:03pm
GetHuman3770485 indicated the issue is not fixed yet.
Oct 17th, 2019 3:41am
GetHuman3770485 indicated the issue is not fixed yet.
Oct 17th, 2019 3:43am