Instagram Customer Service Issues

Archive 96

The following are issues that customers reported to GetHuman about Instagram customer service, archive #96. It includes a selection of 20 issue(s) reported October 6, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
As the CEO of DCAC Entertainment Inc., I wanted to address an issue we have been facing with our social media profiles. We operate a platform for goth models and their followers and have been utilizing Facebook and Instagram to promote our website and online store successfully. Unfortunately, a former employee has taken control of our Instagram account and is refusing to return it to us. Despite providing extensive evidence to Instagram support, they claimed our proof was inadequate. It is essential to note that our Instagram account was linked to our Facebook page, and we used it for advertising through Ad Manager. The account's name was changed to "Creeps and Geeks" from its original name "Dead Chicks Are Cool," which is a registered service mark. We appreciate any assistance or advice on resolving this matter effectively. Thank you.
Reported by GetHuman3715376 on रविवार, ६ अक्टूबर २०१९, रात ८:४१ बजे
My Instagram account, tony_daniel_tavera, has been "temporarily" locked after being hacked about two months ago. I changed my password after the hack to secure my account, but now Instagram is asking me to recover it by sending a code to my old phone number, which I no longer have access to. It's been a month since I lost access to my account, and I'm unsure what steps to take next. Any suggestions on how to resolve this issue would be greatly appreciated.
Reported by GetHuman-tonytave on सोमवार, ७ अक्टूबर २०१९, रात १:०१ बजे
I recently got a new phone and am having trouble accessing my dog's Instagram account. The associated emails are either [redacted] or [redacted] I can't remember the password since I haven't logged in for a while. There are important photos on the account, and I would like to recover it to continue posting for her followers.
Reported by GetHuman-tuleaht on सोमवार, ७ अक्टूबर २०१९, रात ३:४२ बजे
Hello, my father has an Instagram account under the name of Pastor Jeff Benner. Since October 2nd, someone has been attempting to hack his account. In the last four days, I have changed his password multiple times and added extra security measures, but the hacker keeps gaining control over the account. I am considering deleting his Instagram and Facebook accounts due to the ongoing hacking attempts. I have already changed the passwords and added extra security steps, but the issue persists. I am frustrated and unsure of what else to do. The passwords I have chosen are quite complex. The hacker is using a VPN to change their location from New York to North Carolina. I would appreciate a prompt response.
Reported by GetHuman3717010 on सोमवार, ७ अक्टूबर २०१९, सुबह ६:१२ बजे
I came across an account on Tinder and messaged them on Instagram only to discover they are a scam artist attempting to convince people to send money for nude photos and a hookup. I've noticed several of these accounts on the site but there doesn't seem to be a way to report them, allowing them to continue their scams. The specific account is @ashleysmart0403. To verify, simply add her and start a conversation. She will likely progress from getting to know you to claiming she's a model/camgirl and eventually offering a hookup at a price or trying to sell explicit photos. It seems like a fake persona since a new account with the same person appeared on Tinder, linked to an Instagram with the name alphinegrey19. Please respond promptly.
Reported by GetHuman3717095 on सोमवार, ७ अक्टूबर २०१९, सुबह ६:४६ बजे
I'm having trouble accessing my Instagram work account, @zipper_atafo_makeovers, as it's been blocked due to suspicious activity. I've tried to log in multiple times, but I can't remember my email password linked to this account, and Yahoo does not recognize the email address anymore for me to reset the password. I need assistance as this account is crucial for my work.
Reported by GetHuman-meddyzip on सोमवार, ७ अक्टूबर २०१९, सुबह ९:३६ बजे
A few weeks ago, I attempted to use Instagram on my phone as I usually do. However, upon opening the app, I noticed that I had been logged out for some reason. Despite my efforts to log back in using various methods, I was unsuccessful. Even after attempting to reset my password, I found that Instagram was indicating no account was associated with my email or phone number. I even tried searching for my account using a different account but could not find any trace of it. Today, I received no assistance from Instagram, and I remain puzzled about the status of my account.
Reported by GetHuman-bdccpt on सोमवार, ७ अक्टूबर २०१९, दोपहर १२:४० बजे
I recently changed phones and encountered an issue with logging in to my main Instagram account on my new device. Despite having three accounts, whenever I try to log in, I keep getting directed to my "spam" account. I managed to access my spam and photo accounts, but the main one remains inaccessible. I've tried various help options and followed suggestions from the online help center but have had no success. Accessing this account is crucial as it contains precious pictures I don't want to lose. The account I'm having trouble with is laurenjdenney. I would appreciate assistance from anyone who can help resolve this matter. Thank you for your time and support.
Reported by GetHuman3718280 on सोमवार, ७ अक्टूबर २०१९, दोपहर १:०३ बजे
I am unable to interact with posts on Instagram such as liking, commenting, or following/unfollowing since September 25th. Despite this, I can still save posts and send DMs. The problem might have originated when I followed a few private accounts that promised to accept my request within a specific time frame. After they didn't follow through, I promptly unfollowed them. I suspect this behavior triggered Instagram's anti-bot measures, leading to my account being disabled. I hope to resolve this issue without creating a new account, but I might have to if the problem persists.
Reported by GetHuman-agavagan on सोमवार, ७ अक्टूबर २०१९, दोपहर १:४० बजे
I encountered an issue with my Instagram account. Upon attempting to log in, I was informed that my account had been deleted due to a violation of the terms and conditions. Having reviewed the guidelines, I am confident that I did not breach any regulations and believe this may be an error. I have submitted an appeal and received a link from Instagram to reclaim my account, yet none of the provided options were applicable to my situation. I have reached out via email but have not received a response thus far. Any assistance in recovering my account would be greatly appreciated. Username: zunairah_azad.
Reported by GetHuman3719159 on सोमवार, ७ अक्टूबर २०१९, दोपहर ३:१२ बजे
Hello IG, I am writing to express my disappointment with the situation regarding the video I created using Videoshowapp. It was blocked from my story due to an accusation of stealing content, despite the fact that my name, @arikebs_kitchen, is clearly visible on it, matching my page's name. I would like for my video to be unblocked so that I can share it on my story without any further issues. I feel frustrated by this misunderstanding and the negative impact it has on innocent users like myself.
Reported by GetHuman3720135 on सोमवार, ७ अक्टूबर २०१९, शाम ५:१४ बजे
I need help with my hacked Instagram account. I can't access it anymore. The phone number linked to my account is incorrect. The accurate number is +49(0)[redacted]1, but the link is being sent to a number ending in 57 rather than 41. My Instagram username is jas_pars, and the email linked to the account is [redacted] The correct phone number for this account is +49(0)[redacted]1. I have another account, but jas_pars is my primary and first account, which I also use for work.
Reported by GetHuman3720138 on सोमवार, ७ अक्टूबर २०१९, शाम ५:१५ बजे
I didn't previously have an Instagram account, so I used to log in with Facebook. Yesterday, I decided to create a new Instagram account. After logging out from Instagram with Facebook, I successfully made the new account. Now, when I try to log in with Facebook, it only shows me the new account I just created. I need to access the new account to inform my followers. I am hopeful that Instagram can provide me with the steps needed to retrieve the new account.
Reported by GetHuman3720251 on सोमवार, ७ अक्टूबर २०१९, शाम ५:३१ बजे
I need assistance accessing my Instagram account. After resetting my email and password due to hacking, I can't log in because the security code is being sent to my old email, which is no longer active. I have updated my email on my account to my current one. Could you please send the security code to my current email address so I can regain access? Thank you, Sean
Reported by GetHuman-seanrg on सोमवार, ७ अक्टूबर २०१९, शाम ६:१० बजे
I attempted to update my Instagram email to my new address since the old one is inactive. Unfortunately, this action locked me out of my account. To regain access, I need an access code sent to my old email, which I can no longer reach. It does not offer me the choice to send the code to my phone number, which is linked to the account. I want to restore my account since my intention was solely to update my email.
Reported by GetHuman3720658 on सोमवार, ७ अक्टूबर २०१९, शाम ६:२२ बजे
I created an Instagram account using my old phone number for password recovery. After moving from Oregon to New York for 2 years, I am unable to access my account as Instagram suspects hacking due to the change in location. To reset my password, I need a 4-digit code sent to my old number, which I cannot access. Despite trying to contact the current owner of the old number for the code, I have yet to receive a response. I aim to regain access to my account by updating my phone number for password recovery.
Reported by GetHuman3720831 on सोमवार, ७ अक्टूबर २०१९, शाम ६:४२ बजे
Yesterday evening, on October 6, I posted on Instagram. A few hours later, I noticed that my account username was changed from alliesrealinstagram to cheteton15arlen, my password was altered, and the recovery email was updated without my knowledge. I checked Instagram's support page, which mentioned I should have received an email regarding these changes, but I found nothing in my inbox. It seems that only the username has been modified, and thankfully, no unauthorized posts have been made. I am uncertain about what steps to take next.
Reported by GetHuman3720835 on सोमवार, ७ अक्टूबर २०१९, शाम ६:४२ बजे
A few weeks ago, my Instagram account got hacked through a deceptive login link. The hacker messaged around 60 people before I managed to change my password. Now, weeks later, Instagram locked my account and prompted me to enter a 6-digit security code sent to my email, but I haven't received any emails despite multiple attempts. I suspect the hacker might've altered my email address during the breach. How can I regain access to my account without receiving the security code?
Reported by GetHuman3721748 on सोमवार, ७ अक्टूबर २०१९, रात ८:३८ बजे
My Instagram account was hacked approximately two weeks ago. I noticed the unauthorized access when I was logged out on September 29th, after having used the account on September 28th/29th. Upon attempting to log back in, I received an incorrect password error and was directed to an unknown email address "i*******h@m*****.ru" instead of my actual email, [redacted], which confirmed the hacking incident. I promptly reported the issue to Instagram via email, and although they provided a link to access a different account created accidentally through Facebook, this has occurred twice, and I remain locked out of my original hacked account.
Reported by GetHuman-jpinsker on सोमवार, ७ अक्टूबर २०१९, रात ९:१७ बजे
When attempting to log into Instagram, I encountered a message stating my account was temporarily locked. The two recovery options provided are to receive a code via email or the phone number associated with the account. Unfortunately, I no longer have access to the phone number but can access the email. Despite selecting the email option for the code, I haven't received any emails after multiple attempts. I even tried using my laptop without success. I suspect my account was locked due to a recent hacking incident, but I changed the password. To ensure receipt of the code, I will input my alternative email address instead of the connected one. Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman3722408 on सोमवार, ७ अक्टूबर २०१९, रात १०:१७ बजे

Help me with my Instagram issue

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