My account @raffaela*mackner has been hacked. The original email attached to it was...

GetHuman-raffima's Hacked or Disabled Accounts issue with Instagram from October 2019

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Before contacting them, items GetHuman-raffima may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-raffima's own words
My account @raffaela*mackner has been hacked. The original email attached to it was *****@***.com. Today when I woke up I was locked out. Trying to login I found out that I forgot my password. I chose to recieve a reset-password-email but I was told they would send it to the email linked with the account which is now some unknown, foreign email. So it must have been changed. I did not receive a security email to confirm that I authorized the email change. Since I didn't and I want my account back, I need to receive this email that allowes me to revert the email change and regain access to my account. So please send it to *****@***.com

GetHuman-raffima did not yet indicate what Instagram should do to make this right.

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Hacked or Disabled Accounts issue
Reported by GetHuman-raffima
Oct 1st, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 73089 others
0 customers following this


GetHuman-raffima started working on this issue
Oct 1st, 2019 3:04pm
GetHuman-raffima indicated the issue is not fixed yet.
Oct 1st, 2019 11:38pm
GetHuman-raffima indicated the issue is not fixed yet.
Oct 2nd, 2019 3:12pm

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