To whom it may concern,* *My name is Jenni Chapman and yesterday my account, jennichaps...

GetHuman-jcachapm's Hacked or Disabled Accounts issue with Instagram from September 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jcachapm's own words
To whom it may concern,* *My name is Jenni Chapman and yesterday my account, jennichapstick, was hacked around noon. I saw that on my recent activity that my account was being used outside of Tuscaloosa, which is where I live, I went in and made sure to change my password for safety reasons. It was at this point I realized that my account was still associated with my old number, so I decided to update my number to the one I changed it to in January when I got a new phone, just Incase I were to get locked out or hacked again. Since Instagram usually sends security codes to your phone rather than your email I wanted to make sure my phone number was correct. The only thing the hacker did was send a scam through direct messaging to a lot of my followers, but I still had access yesterday after they did so, so I made sure to let my followers know I was hacked by posting on my story and sending as many direct messages as I could. I would really appreciate if I could have access back to my account. I no longer have access to my old number, but I still have access to the email associated with the account, *****@***.com so if there is any possible way for me to get back my account I would love to! If you need any more information to confirm my identity, the quickest way you can reach me is through email! Thank you for your time! **Sincerely,*Jenni Chapman

GetHuman-jcachapm did not yet indicate what Instagram should do to make this right.

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Instagram

Hacked or Disabled Accounts issue
Reported by GetHuman-jcachapm
Sep 5th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 66621 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-jcachapm started working on this issue
Sep 5th, 2019 11:24pm