I recently updated my email on my Instagram account. After I updated it, I closed out o...

GetHuman3354473's customer service issue with Instagram from August 2019

Help with my Instagram issue
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The issue in GetHuman3354473's own words
I recently updated my email on my Instagram account. After I updated it, I closed out of the app and went to check my email for a confirmation. After not seeing a confirmation link, I went back onto my app to log into my account. Right as I open my Instagram app, this option to Update Email Address pops up. When I enter my new email and click "Update Email Address", it sends me to an "Oops, An Error Occurred" page and the same thing happens when I click on the "Not Now" option. I have tried using different platforms (phone, iPad, and computer), I have tried different wifi connections, I have tried entering different emails into slot, I have tried resetting my password, and I have also tried all of the links on Instagram Help Center and it still won't work. I have had to delete my Instagram app several times because I cant even exit out of the screen below in order to log into my other account. I have looked all over Instagram Help Center for a solution and I cannot find one that works with my specific problem.

GetHuman3354473 did not yet indicate what Instagram should do to make this right.

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Instagram

Customer service issue
Reported by GetHuman3354473
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 61704 others
0 customers following this

Timeline

GetHuman3354473 started working on this issue
Aug 2nd, 2019 7:34am
GetHuman3354473 indicated the issue is not fixed yet.
Aug 2nd, 2019 7:35am
GetHuman3354473 indicated the issue is not fixed yet.
Aug 2nd, 2019 7:36am
GetHuman3354473 indicated the issue is not fixed yet.
Aug 2nd, 2019 7:36am
GetHuman3354473 indicated the issue is not fixed yet.
Aug 2nd, 2019 7:36am
GetHuman3354473 indicated the issue is not fixed yet.
Aug 2nd, 2019 7:36am
GetHuman3354473 indicated the issue is not fixed yet.
Aug 2nd, 2019 7:36am
GetHuman3354473 indicated the issue is not fixed yet.
Aug 2nd, 2019 7:36am
GetHuman3354473 indicated the issue is not fixed yet.
Aug 2nd, 2019 7:36am
GetHuman3354473 indicated the issue is not fixed yet.
Aug 3rd, 2019 5:08am
GetHuman3354473 indicated the issue is not fixed yet.
Aug 3rd, 2019 9:14am
GetHuman3354473 indicated the issue is not fixed yet.
Aug 3rd, 2019 9:14am
GetHuman3354473 indicated the issue is not fixed yet.
Aug 3rd, 2019 9:38am

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