I*tried to Update the email on my insta account and instagram sent a link to my email t...

GetHuman3353094's customer service issue with Instagram from August 2019

Help with my Instagram issue
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The issue in GetHuman3353094's own words
I*tried to Update the email on my insta account and instagram sent a link to my email to confirm it. But, when I clicked on the link a message came up that said "We can't reach you at the email adress on your account. Update it to keep your account secure." And below is a box that says "Enter your email adress" and whenever I enter it it sends me to a page that says "oops, an error occurred". No matter what I do this message still pops up, I tried uninstalling, logging out, going on another device, using a different email but everytime I go on Instagram it just sends me to this page and the error message comes up again. As a result, I can't see my account*posts, other people's accounts*posts and the only thing that I can see when logged in is the update email pop up that doesn't go away.(given that this pop up only says "opps, an error has occurred" when following the directions it states) Please help me fix this, thank you.

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Instagram

Customer service issue
Reported by GetHuman3353094
Aug 1st, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 61650 others
0 customers following this

Timeline

GetHuman3353094 started working on this issue
Aug 1st, 2019 11:55pm
GetHuman3353094 indicated the issue is not fixed yet.
Aug 2nd, 2019 6:28am
GetHuman3353094 indicated the issue is not fixed yet.
Aug 2nd, 2019 9:00pm
GetHuman3353094 indicated the issue is not fixed yet.
Aug 5th, 2019 12:10am