I have been trying to contact Instagram but they’re customer service is awful. My Insta...

GetHuman-cancians's Hacked or Disabled Accounts issue with Instagram from June 2019

Help with my Instagram issue
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Before contacting them, items GetHuman-cancians may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-cancians's own words
I have been trying to contact Instagram but they’re customer service is awful. My Instagram has been temporarily locked due to suspicious activity they believe is called phishing. They sent a code to an email account that has been deactivated so I have no means of accessing the code. This was after I changed my email to an up to date account and phone number. I also have * factor identification and they did not text me about this suspicious activity before locking my account. I tried finding the support form for Instagram but it is only available through the app which I can not access because it is locked. In other words I need a different means to prove that the account is mine. This has been very frustrating and I would like to get the situation resolved before I loose my Instagram. Please if anyone has any help

GetHuman-cancians did not yet indicate what Instagram should do to make this right.

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Instagram

Hacked or Disabled Accounts issue
Reported by GetHuman-cancians
Jun 15th, 2019 - 2 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 53388 others
0 customers following this

Timeline

GetHuman-cancians started working on this issue
Jun 15th, 2019 4:50pm
GetHuman-cancians indicated the issue is not fixed yet.
Jun 15th, 2019 11:59pm
GetHuman-cancians indicated the issue is not fixed yet.
Jun 16th, 2019 8:49pm

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