I have been trying to contact Instagram but they’re customer service is awful. My Insta...

GetHuman-cancians's Hacked or Disabled Accounts issue with Instagram from June 2019

Help with my Instagram issue
First: share to improve GetHuman-cancians's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-cancians may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-cancians's own words
I have been trying to contact Instagram but they’re customer service is awful. My Instagram has been temporarily locked due to suspicious activity they believe is called phishing. They sent a code to an email account that has been deactivated so I have no means of accessing the code. This was after I changed my email to an up to date account and phone number. I also have * factor identification and they did not text me about this suspicious activity before locking my account. I tried finding the support form for Instagram but it is only available through the app which I can not access because it is locked. In other words I need a different means to prove that the account is mine. This has been very frustrating and I would like to get the situation resolved before I loose my Instagram. Please if anyone has any help

GetHuman-cancians did not yet indicate what Instagram should do to make this right.

How GetHuman-cancians fixed the problem

We are waiting for GetHuman-cancians to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Hacked or Disabled Accounts issue
Reported by GetHuman-cancians
Jun 15th, 2019 - 3 years ago
Not resolved
Seen by 57 customers so far
Similar issue to 53388 others
0 customers following this


GetHuman-cancians started working on this issue
Jun 15th, 2019 4:50pm
GetHuman-cancians indicated the issue is not fixed yet.
Jun 15th, 2019 11:59pm
GetHuman-cancians indicated the issue is not fixed yet.
Jun 16th, 2019 8:49pm

Setup Your New Home Easily

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians