Hi, my Instagram will not let me log in, it keeps telling me to verify it’s me by email...

GetHuman-mcanuffc's Report a Problem issue with Instagram from May 2019

Help with my Instagram issue
First: share to improve GetHuman-mcanuffc's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mcanuffc may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-mcanuffc's own words
Hi, my Instagram will not let me log in, it keeps telling me to verify it’s me by email, but * weeks ago I changed my email on my account and it said it sent a verification code to my old email that I no longer have access to. Meanwhile, I am receiving emails about my Instagram to my new email, but it continues to say on the Instagram app that it is sending a code to my old email. Everytime I try to log in it says “error challenge*required,” I have never seen this happen before. Yesterday I received another email from Instagram saying to send a picture of myself with a piece of paper with the code they sent me, my username, and my name. I sent the picture, but I still have not received an email back. My Instagram has not let me log on for almost * days. I need this fixed.

GetHuman-mcanuffc did not yet indicate what Instagram should do to make this right.

How GetHuman-mcanuffc fixed the problem

We are waiting for GetHuman-mcanuffc to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Instagram

Report a Problem issue
Reported by GetHuman-mcanuffc
May 20th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 50322 others
0 customers following this

Timeline

GetHuman-mcanuffc started working on this issue
May 20th, 2019 8:38pm
GetHuman-mcanuffc indicated the issue is not fixed yet.
May 21st, 2019 4:35am
GetHuman-mcanuffc indicated the issue is not fixed yet.
May 21st, 2019 4:38am

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers