A few days ago i was hacked. The person who hacked ny account changed my email and phon...

GetHuman-adeenach's Hacked or Disabled Accounts issue with Instagram from May 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-adeenach's own words
A few days ago i was hacked. The person who hacked ny account changed my email and phone number on my account. I got a email saying the emails been changed so i reverted the change. Instagram then asks me to confirm i own this account asking me to send a code to the email and phone number but its the same email address and phone number i registered with but i no longer have access to the email and phone number ib registered with. Then i reported it to instagram and they asked me to send a picture of myself with a code and my username and full name. I did that then they sent me a password reset link so i changed my password but everytime i logged in a "confirm you own this account" message keeps popping up i couldn't get past it. Then the person who hacked it changed the password, hes able to reset it because when the accounts linked to hes contact details but when either or us try sign in it asks for mine. I don't know what to do. Can you help me out please? I need to reset my password again and I need the "confirm you own this account" message to go.

GetHuman-adeenach did not yet indicate what Instagram should do to make this right.

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Hacked or Disabled Accounts issue
Reported by GetHuman-adeenach
May 20th, 2019 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 50249 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account


GetHuman-adeenach started working on this issue
May 20th, 2019 12:23pm
GetHuman-adeenach indicated the issue is not fixed yet.
May 20th, 2019 4:27pm
GetHuman-adeenach indicated the issue is not fixed yet.
May 21st, 2019 12:27pm