Instagram Customer Service Issues

Archive 68

The following are issues that customers reported to GetHuman about Instagram customer service, archive #68. It includes a selection of 20 issue(s) reported May 6, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Sir/Madam, I'm writing to report an issue with my Instagram account under the username "vokliga." Unexpectedly, the account logged out while I was messaging a friend last night. Upon trying to log back in, I received an error message stating "No Username found." Concerned, I asked my friend to check my account, only to find that my posts were not visible, and eventually, the account was not found at all. I kindly seek your assistance in troubleshooting this matter to regain access to my beloved Instagram account, a favorite among the younger generation. Thank you for your attention to this matter. Sincerely, Maruthi G Vokaliga
Reported by GetHuman2873543 on lunedì 6 maggio 2019 16:53
Good afternoon. Recently, I received an email from Instagram requesting a verification check. Mistakenly thinking it was from Instagram, I entered my username, password, and email. The next morning, my page with over 56k followers was deleted. I put in a lot of effort to build my page and am devastated. Any assistance in recovering my original page would be greatly appreciated. Looking forward to hearing from you soon. Thank you.
Reported by GetHuman-tashawnu on lunedì 6 maggio 2019 17:12
I've forgotten the password for my Instagram account with the username: @ronn.ke. I attempted to recover it through my email, but the password reset link was not coming through even after checking my spam folder multiple times. I also tried to recover it using my linked Facebook account, but it claimed the accounts weren't connected. When I tried to use my phone number for recovery, I didn't receive any codes. Although I feared my account might have been hacked, I noted no changes or activity. I reached out to Instagram's help center via email and followed their request to send a picture of myself holding a paper with a code, along with a description of what occurred. However, I haven't received any replies despite contacting them several times. I would appreciate any assistance. Thank you.
Reported by GetHuman2874331 on lunedì 6 maggio 2019 18:33
I am seeking assistance from an Instagram customer service representative regarding three individuals I connected with this year, as well as one from October last year. These people misrepresented themselves in terms of their appearance, names, professions, and more. Regrettably, after befriending them on the platform, I have been scammed out of $45,[redacted] by believing their deceitful lies, false promises, and fictitious tales of urgent medical needs. I am now in dire need of getting my money back due to genuine medical issues they were informed about when they assured me of repayment. Sadly, they have all vanished, leaving me in a helpless situation as a disabled individual with no means of income. Is there a way for me to recover my funds, especially considering the impact this has had on my ability to trust others?
Reported by GetHuman2874951 on lunedì 6 maggio 2019 20:01
I am struggling to regain access to my Instagram account with the username @ronn.ke after forgetting my password. Despite trying to reset the password via the linked email and phone number, I have not received any reset links or codes. I also attempted to recover the account through my linked Facebook page, but it appears disconnected. Contacting Instagram support via email has been unfruitful as I have not received any responses, even after checking spam folders diligently. My Instagram username is @ronn.ke, and you can reach me at +[redacted][redacted] or [redacted] Any assistance would be greatly appreciated.
Reported by GetHuman2874331 on lunedì 6 maggio 2019 22:07
I am facing an issue with my Instagram account. I was suddenly logged out and upon trying to log back in, I was informed that my account had been deleted by Instagram for allegedly breaching their terms and conditions. This is my personal account, and I am frustrated with Instagram's decision as I believe I did not violate any rules. My handle is _armash07_. I am requesting Instagram to reconsider and restore my account since it holds invaluable memories and photos for me. I urge Instagram to acknowledge my plea and reinstate my account as losing access to it is disheartening.
Reported by GetHuman-wwwarma on martedì 7 maggio 2019 12:22
Hello, I am Mariam, the Social Media Manager at Maths — No Problem. Recently, our Founder's daughter mistakenly deleted our business account (@mathsnoproblem). I have read your terms stating that deleted accounts cannot be restored if done intentionally by the account holder or someone with access. We would like to know if there are any possibilities for us to regain our username due to this inadvertent error. Moving forward, we are committed to implementing additional security measures to prevent such incidents attributed to external parties. The situation has the potential to disrupt our operations, and your assistance would be greatly appreciated. Kindly inform me if there is any specific information you require from my end or any steps I should take in this matter. Thank you, Mariam
Reported by GetHuman2881208 on martedì 7 maggio 2019 18:11
My Instagram account got hacked, and I suspect the hacker removed my email from the account. I received an email notifying me that the email linked to the account was changed, and now I am unable to log in. Despite attempting to appeal to regain access, when asked for my Instagram username, it claims the username does not exist. I am fond of Instagram and miss the account I worked hard to build. I kindly request assistance in recovering my account *camillanorrman. Thank you. I'm hopeful that Instagram can resolve this issue and restore my account. I did not violate any Instagram rules; my account was compromised, and I have not engaged in any misconduct. Please address this issue promptly. My account is *camillanorrman, and the associated email is [redacted]
Reported by GetHuman2882870 on mercoledì 8 maggio 2019 07:17
For the past few days, I've been unable to access my Instagram account "ulibyaaa" due to a suspicious login attempt. However, the email address ([redacted]) and the old phone number linked to the account are no longer in use. I'm in a predicament as I can't receive the code to regain access. I need to prove my identity to recover my account. The memories and photos on there are invaluable to me. I'm hoping for a solution to this so I can restore access and cherish those memories once again. Thank you for your help and assistance with this matter.
Reported by GetHuman2883554 on mercoledì 8 maggio 2019 10:28
I forgot my account password and when I finally remembered it, the security feature locked me out. It requests a security code to be sent to a phone number that is no longer in service. I no longer have access to the email or phone number I used to register, and I am eager to regain access to my account without dealing with the security code. I would appreciate it if the security code requirement could be removed, as following the help center's instructions did not resolve the issue.
Reported by GetHuman-obrienao on giovedì 9 maggio 2019 01:51
I am having trouble accessing my account, as I cannot remember my password. Also, when I request an SMS code for my phone, I do not receive it. My account, __grimm_reaper__, is where I post pictures of my fish. Unfortunately, I do not have access to the associated email. Despite this, I can confirm that it is indeed my account. I consistently share fish photos with similar captions. I am concerned because when I try what I believe is my password, a suspicious activity notification appears. I am unsure if my account has been banned. I simply want access to my account to continue posting pictures. Your assistance in resolving this issue would be greatly appreciated.
Reported by GetHuman2890760 on giovedì 9 maggio 2019 03:59
My former partner has been creating numerous fake accounts to harass my loved ones and spread false information about me. Despite having a warrant and a protection order against them, their actions persist, including impersonating me on social media to defame me further. The situation has escalated to the point where I had to deactivate my account as it became unbearable. I've been cooperating with the authorities, but I feel overwhelmed and helpless in finding a solution to this ongoing problem.
Reported by GetHuman2890783 on giovedì 9 maggio 2019 04:08
I am having trouble logging into my Facebook account under the name Heisenberg Pinkman. The system prompted me to enter a security code sent to my registered phone number, but the code I received did not work. Upon retrying, I encountered an error message stating: "It looks like you are using this feature in a way it was not meant to be used. Please slow down, or you could be blocked from using it."
Reported by GetHuman-vilsonu on giovedì 9 maggio 2019 09:41
Dear team, I received a message regarding the removal of a post on May 3, citing it as inappropriate. However, upon checking my posts, I couldn't locate the specific post or image mentioned. I can assure you that my posts do not contain nudity; they only feature legs, arms, and no private parts. I kindly request a thorough review of this matter and appreciate further clarification on the issue. Sincerely, Mary R.
Reported by GetHuman-lilmsmar on giovedì 9 maggio 2019 15:01
A while back, I had an old Instagram account that got either hacked or deleted. Even though I created a new account, the old one keeps popping up when I log in, but I can't seem to access it or log out properly. Instagram keeps giving me an error message when I try to switch accounts and it's becoming frustrating. I've tried deleting and reinstalling the app multiple times, but it keeps defaulting to the account I no longer use.
Reported by GetHuman-novatens on giovedì 9 maggio 2019 17:08
Yesterday, I deactivated my account briefly. Today, while trying to log in at school, I was flagged for suspicious activity. It prompted me to enter a security code sent to either my email or phone number. Unfortunately, I used a fake email when setting up my account and forgot to update my phone number after changing it. Now, I am unable to access the security code and I am locked out of my account.
Reported by GetHuman2894798 on giovedì 9 maggio 2019 19:15
Dear Instagram Support, I, as the administrator of @fashionfuckeryart, am reaching out regarding FashionFuckery's accounts being deleted. My name is Sere, and you can find my personal page on Instagram under @sere.z. The accounts were all connected to separate emails, and I don't believe this is due to a hacking incident. Our aim was to assist many individuals. The content shared on our account was distinct from pages like @structuredmag as it showcased authentic work from unrecognized young artists. I have dedicated significant effort into nurturing this art account to uplift youth artists. My goal is to establish a fund to support their projects by the year's end. While I understand @fashionfuckery had copyright problems before, the content on our art account is entirely different and managed by a different individual. I kindly ask for a review of this situation. Sincerely, Sere(U)
Reported by GetHuman-serezjin on giovedì 9 maggio 2019 22:07
There are underage girls involved with my ex-boyfriend who is 20, which is illegal due to their age difference. Despite trying to move on and act maturely, these young girls from high school keep causing trouble. They report my Instagram posts, but I can't block them as I don't know their accounts. I prefer not to put my account on private as I'm aspiring to grow as an influencer. Thank you for reading this and I appreciate any assistance. -Hayley (bunchyspam)
Reported by GetHuman2896273 on giovedì 9 maggio 2019 23:52
Hello, I'm Lisa Carpenter from Auckland, New Zealand. I encountered an issue with my Instagram account today as I got logged out and cannot log back in. My username is lcarpent99xtra.co.nz, and regrettably, I cannot recall my password. It seems like my account may have been hacked as the email for password recovery does not belong to me. I inadvertently created a new account, [redacted], during my failed attempts to regain access. I request Instagram to simplify the process of deleting accounts and assist me in resolving this matter. Thank you.
Reported by GetHuman-lcapent on venerdì 10 maggio 2019 03:57
Hello, everyone! It's currently 11:24 PM here in San Diego, and I can't sleep because of this exciting idea I've been mulling over. I've been considering popular money transfer apps like Venmo, GoFundMe, PayPal, and others, and I can't shake the thought - why not integrate money transfers directly into Instagram? I'm sure this idea has crossed your minds before, but I envision a feature within Instagram that allows users to send and receive funds seamlessly for various purposes like fundraisers, causes, or brands. Instacoin would enable users to directly transfer money within the app, with senders initiating transactions and receivers accessing the funds through coin notifications, coin direct messages, or coin links. The funds can then be transferred to their bank accounts or kept as Instacoin within the app. Please let me know your thoughts on this concept. Instagram: @rceeeee Email: [redacted]
Reported by GetHuman-rcedoria on venerdì 10 maggio 2019 06:38

Help me with my Instagram issue

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