Hi my name is Lisa Carpenter and I'm not exactly sure of what happened with my Instagra...

GetHuman-lcapent's customer service issue with Instagram from May 2019

Help with my Instagram issue
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The issue in GetHuman-lcapent's own words
Hi my name is Lisa Carpenter and I'm not exactly sure of what happened with my Instagram account. I got logged out this morning and it won't let me log back in. I'm from Auckland, New Zealand. My user account is lcarpent**xtra.co.nz and I can't remember my password unfortunately as I have never experienced something like this before and never had any issues. The problem I now have though is I can't get back in and when we got it to send an email it was to some email we don't know so I'm thinking my account may have been hacked. My biggest issue is that I can't get in to delete an account cause as through this frustrating attempts I have accidentally created another account which I want to delete and there is no simple way to do this which is frustrating and ridiculous all in one. The new account is *****@***.com and I no the password but not giving it out on here Instagram please make deleting accounts easier and help me with my problem. Thanks
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Instagram

Customer service issue
Reported by GetHuman-lcapent
May 10th, 2019 - 2 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 48951 others
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GetHuman-lcapent started working on this issue
May 10th 3:57am