Hello,**I have read and tried just about everything I can find on the help pages of the...

GetHuman2685090's customer service issue with Instagram from April 2019

16 views | 44253 similar | 0 following
Help with my Instagram issue
GetHuman2685090's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2685090 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2685090 can let us know if they help or not.
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The issue in GetHuman2685090's own words
Hello,**I have read and tried just about everything I can find on the help pages of the instagram site and I am not able to find a way to fix my issue.**History,*In **** I joined a travel agency named Marvelous Mouse Travels. I created a Business Facebook page as well as a Business Instagram and linked them at the time. In ****, I left Marvelous Mouse Travels and started my own business Making The Magic Happen Travel and in turn updated my business facebook page name and created a new instagram account. When I tried to post something to my business page and also post to my instagram via my facebook post it asked me to sign in and I realized it is still linked to the old Marvelous Mouse Travels Instagram account. I have tried everything I can think of to unlink this account. I disconnected it on my facebook and reconnected my new Instagram account but it is still acting like it is linked to the old one. I can not get it to unlink. I no longer have any access to the instagram account I created for Marvelous Mouse Travels because I used the email and phone number I was assigned from them to set up the instagram account and they have since deactivated that email and cell phone that was issued to me at the time. I have no way of logging into this Instagram account and it will never be used by them since my name is associated with it and I am no longer affiliated with them. How can I get this Instagram account unlinked from my facebook business page and further deactivate all together?**The username in question is cheryladamsmmt and the Facebook account it is linked to is Cheryl - Making The Magic Happen Travel.

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Instagram

Customer service issue
Reported by GetHuman2685090
Apr 5th, 2019 - 2 years ago
Fixed
Seen by 16 customers so far
Similar issue to 44253 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman2685090 started working on this issue
Apr 5th, 2019 10:00am
GetHuman2685090 indicated the issue is not fixed yet.
Apr 5th, 2019 10:10am
GetHuman2685090 indicated the issue is not fixed yet.
Apr 5th, 2019 2:44pm
GetHuman2685090 indicated the issue is not fixed yet.
Apr 6th, 2019 6:54pm
GetHuman2685090 indicated the issue is not fixed yet.
Apr 6th, 2019 7:14pm
GetHuman2685090 indicated the issue is not fixed yet.
Apr 8th, 2019 11:10am
GetHuman2685090 indicated the issue is not fixed yet.
Apr 8th, 2019 11:44am