Friend account hacked. You keep sending new password but cant access account as hacker...

GetHuman-wrspamem's Hacked or Disabled Accounts issue with Instagram from March 2019

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Help with my Instagram issue
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GetHuman-wrspamem's next move: try the Instagram help center again.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-wrspamem will want to follow the link below to head to their help center. We will check on GetHuman-wrspamem later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-wrspamem may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-wrspamem's own words
Friend account hacked. You keep sending new password but cant access account as hacker email connected to account. This is pix of mother n son n her name displayed after profile name. If you cant give her back account then you should offer to delete it. Tell me so I can tell her what to do as you have been terrible the last * times she has explained this by emailing you. Why dont you take protecting privacy a bit more seriously instead of automated email responses.
GetHuman-wrspamem did not yet indicate what Instagram should do to make this right.
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Instagram

Hacked or Disabled Accounts issue
Reported by GetHuman-wrspamem
Mar 27th, 2019 - 23d ago
I have an issue with Instagram too
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Seen by 2 customers so far
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Timeline
GetHuman-wrspamem started working on this issue
Mar 27th 2:11pm