I have an Instagram account under my user name of W*Sam and my email address of W*S...

GetHuman2541209's customer service issue with Instagram from March 2019

5 views | 40611 similar | 0 following
Help with my Instagram issue
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GetHuman2541209's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2541209 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2541209 can let us know if they help or not.
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Before contacting them, items GetHuman2541209 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2541209's own words
I have an Instagram account under my user name of W*Sam and my email address of W*S*****@***.com. In early March I went to my account and noticed I was logged out. When I tried to log back in the system told me my email was unknown. After several try’s to no avail I went to my password page and made sure my login credentials were correct. And they were. I then figured my account may have been taken over or deleted. So I created a new W*Sam account and searched for my original. Since the login and password had changed I had to search by name. Since my name is mike H I search for all the mikes and found my pic image. Clicked on the profile and noticed it was changed to the name : GLENNAEDEHNA. I’ve used the proper way no notify Instagram but they keep sending me an account verification code. WhAt do I do with this code? I can’t get into the account to verify anything the user name was changed and the password was changed. Not sure what to do but it would be nice if Instagram could call me and walk me through the process.

GetHuman2541209 did not yet indicate what Instagram should do to make this right.

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Instagram

Customer service issue
Reported by GetHuman2541209
Mar 18th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 40611 others
0 customers following this

Timeline

GetHuman2541209 started working on this issue
Mar 18th, 2019 4:46pm

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