At first I could not post from Flume. Then I tried posting from Safari on OS X (changi...

GetHuman2511296's customer service issue with Instagram from March 2019

13 views | 39772 similar | 0 following
Help with my Instagram issue
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GetHuman2511296's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2511296 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2511296 can let us know if they help or not.
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The issue in GetHuman2511296's own words
At first I could not post from Flume. Then I tried posting from Safari on OS X (changing user agent to iOS) and failed. Then I emailed myself my image file, downloaded it on my iPhone, tried to post to Instagram from my iPhone, and failed. I tried posting with all kinds of edited and unedited images and failed. I tried and failed to post with and without tags, and with and without copy*paste. Then I tried logging out from Instagram on Safari (on OS X) and then could not log back in. On Safari I tried resetting my Instagram password and that failed* the error said it couldn't reach my email address to send a login link, but I had just reached my email address to send my image file to my phone and I am receiving email, so I know my email is fine. I know Instagram's servers are not down because I am able to browse Instagram on Chrome on OS X, where I was already logged in and did not log out. I tried unfollowing someone and that failed. I tried a like and it failed once and succeeded once.

GetHuman2511296 did not yet indicate what Instagram should do to make this right.

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Customer service issue
Reported by GetHuman2511296
Mar 14th, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 39772 others
0 customers following this


GetHuman2511296 started working on this issue
Mar 14th, 2019 11:43am

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