I cannot get on to my Instagram account on my iphone. I have been able to in the past...

GetHuman-bendale's customer service issue with Instagram from March 2019

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The issue in GetHuman-bendale's own words
I cannot get on to my Instagram account on my iphone. I have been able to in the past, but not now. I can log in on my pc but of course cannot delete any photos or edit that way. When I try to log in with my phone I get and error message that reads, " We're sorry, but something went wrong. Please try again." I have uninstalled and reinstalled multiple times on my device but I get the same message. When I try to recover my account it does not even recognize the email for recovery! I was just on my instagram this morning. I need to access my instagram page to delete a video that does not belong there. help!
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Customer service issue
Reported by GetHuman-bendale
Mar 13th, 2019 - 5 mons ago
I have an issue with Instagram too
Not resolved
Seen by 6 customers so far
Similar issue to 39543 others
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GetHuman-bendale started working on this issue
Mar 13th 6:31pm