My account was hacked and the username email password age everything was changed. I hav...

GetHuman-davidcag's customer service issue with Instagram from March 2019

38908 similar
0 following
Help with my Instagram issue
First: share to improve GetHuman-davidcag's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-davidcag got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-davidcag may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-davidcag's own words
My account was hacked and the username email password age everything was changed. I have sent many emails to Instagram and all I get is a auto response. I have sent pictures of me holding the codes they sent, picture of me with my ID proving my age. Screen shots and still this has not been resolved. They sent me a link to reset the password and I did but it shows a message of they can't prove my age to attach a picture of me holding my ID to prove my age. Which I have done at least * times and still the issue exist. The person who hacked my account that changed my profile name is konniagnes my old screen name was davidcagle**. Profile picture is of me and my daughter. I would really like some actual help in getting this matter resolved. I don't know who hacked the account for all I know it could be some pedophile. I don't how many times I have to keep sending Instagram what they are asking for to get some actual help.
GetHuman-davidcag did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-davidcag fixed the problem
We are waiting for GetHuman-davidcag to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-davidcag fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-davidcag
Mar 12th, 2019 - 5 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 38908 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-davidcag started working on this issue
Mar 12th 2:17am