My account was hacked and the username email password age everything was changed. I hav...

GetHuman-davidcag's customer service issue with Instagram from March 2019

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Help with my Instagram issue
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Before contacting them, items GetHuman-davidcag may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-davidcag's own words
My account was hacked and the username email password age everything was changed. I have sent many emails to Instagram and all I get is a auto response. I have sent pictures of me holding the codes they sent, picture of me with my ID proving my age. Screen shots and still this has not been resolved. They sent me a link to reset the password and I did but it shows a message of they can't prove my age to attach a picture of me holding my ID to prove my age. Which I have done at least * times and still the issue exist. The person who hacked my account that changed my profile name is konniagnes my old screen name was davidcagle**. Profile picture is of me and my daughter. I would really like some actual help in getting this matter resolved. I don't know who hacked the account for all I know it could be some pedophile. I don't how many times I have to keep sending Instagram what they are asking for to get some actual help.

GetHuman-davidcag did not yet indicate what Instagram should do to make this right.

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Customer service issue
Reported by GetHuman-davidcag
Mar 12th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 38908 others
0 customers following this


GetHuman-davidcag started working on this issue
Mar 12th, 2019 2:17am

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