Hi there! **I am the social media director for the clothing company Pookie and Sebastia...

GetHuman2234526's customer service issue with Instagram from February 2019

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Help with my Instagram issue
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GetHuman2234526's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2234526 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2234526 can let us know if they help or not.
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman2234526's own words
Hi there! **I am the social media director for the clothing company Pookie and Sebastian. We do not have access to a lot of our instagram accounts. Currently, we are using @PookieSebastian. We need our @PookieandSebastian account recovered and "@pookiescarsdale" "@pookiesebastiannyc" "officialpookieandsebastian". We have our Business LLC to show proof that Kevin Matuszak is the owner of this company. Thank you so much for any help that you can provide for us!**-Michelle Reyna**Social Media Director*Pookie and Sebastian*(***) ***-****
GetHuman2234526 did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
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Instagram

Customer service issue
Reported by GetHuman2234526
Feb 18th, 2019 - 8 mons ago
I have an issue with Instagram too
Not resolved
Seen by 1 customer so far
Similar issue to 36030 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2234526 started working on this issue
Feb 18th 6:24pm