Hello, I currently do no have a computer so I will be sending this from my phone. Sorry...

GetHuman2231212's customer service issue with Instagram from February 2019

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Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2231212 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2231212 can let us know if they help or not.
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Before contacting them, items GetHuman2231212 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman2231212's own words
Hello, I currently do no have a computer so I will be sending this from my phone. Sorry if formatting gets messed up in the process. **I need to file a complaint, this certain user https:**instagram.com****jorge*springer***?utm*source*ig*profile*share&igshid*h*zff*ozt*cr*Has violated policies under threats of violence and harm. I know the community guidelines. I’ve even taken a screenshot of it. **I am unaware of the content he*she*they are posting but I sure know what they are commenting and DMing to people. Under no circumstances is this okay:***”I’m tryin you ***** whatsup”**”U bout that life my n****u want sum smoke”**”where yo ***** *** stay at”**”do uk know how to use a noose”**”and stand on a chair”**”well put * and * together”**”smoke means imma stamp yo **** in”**”Hun u don’t take a message do you **”**”smh girl be gone go chase some f*****s or something”**I have tried to DM instagrams official page at first. I got no response. I filed a report, I received a message saying he*she*they did nothing wrong. I am extremely offended and tired of Instagram failing to help people who are being bullied or harassed. **I will admit I am not innocent in this matter, or some other circumstances, but in no way have I threatened to hurt someone on instagram (that I can recall). **I feel threatened and I feel anxiety-ridden. I am so offended. This user has used racial slurs against me, threatened violence upon me, used homosexual slurs, and told me to kill myself. **I have screen shots of the whole ordeal. If I do not receive a response soon (as in minutes to hours) I will send this message again and again. I will not stand for any of this abuse. **I do not want this user to be given a warning. I want this account deleted. I fear my SAFETY. I already have anxiety, depression, and they are trying to figure out whether the anxiety and depression is triggered through Borderline Personality Disorder (BPD). Which I can prove through medications psychiatrists have given me. ****Sincerely,*Kassidy Ellis ( instagram username: bleachedleo)
GetHuman2231212 did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman2231212
Feb 18th, 2019 - 8 mons ago
I have an issue with Instagram too
Not resolved
Seen by 3 customers so far
Similar issue to 35951 others
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GetHuman2231212 started working on this issue
Feb 18th 8:21am