I am the owner of the account "remi*just***kicks*now". It features my St. Bernard puppy...

GetHuman2221827's customer service issue with Instagram from February 2019

35747 similar
0 following
Help with my Instagram issue
First: share to improve GetHuman2221827's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2221827's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2221827 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2221827 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2221827 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2221827's own words
I am the owner of the account "remi*just***kicks*now". It features my St. Bernard puppy who was stolen back in September ****. I recently saw the account was continuely active and it was not me as I havent been active on that account for months. I tried logging into the account and was unable and the phone number where the link to reset the password is not associated with me in any way and never has been. I believe the number the reset is going to is **********, which is not my number but is the number of the person I believe is responsible for the disappearance of my St. Bernard. I would like to recover the account if possible, however if that is not possible I would like the account shut down as I believe the person who is active on the account has an association with the disappearance of my St. Bernard. I did send a message to the account asking who was active on it and magically they took the active feature off of the account. My phone number currently is **********. I would be happy to provide you with any additional information needed. Thank you in advance for your time and help on this heart breaking matter.
GetHuman2221827 did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman2221827 fixed the problem
We are waiting for GetHuman2221827 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2221827 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2221827
Feb 16th, 2019 - 8 mons ago
I have an issue with Instagram too
Not resolved
Seen by 3 customers so far
Similar issue to 35747 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2221827 started working on this issue
Feb 16th 3:31pm