I am the owner of the account "remi*just***kicks*now". It features my St. Bernard puppy...
GetHuman2221827's customer service issue with Instagram from February 2019
Help with my Instagram issue
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GetHuman2221827's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2221827 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2221827 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Instagram has better answers for you: Instagram Help Center
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Before contacting them, items GetHuman2221827 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2221827's own words
I am the owner of the account "remi*just***kicks*now". It features my St. Bernard puppy who was stolen back in September ****. I recently saw the account was continuely active and it was not me as I havent been active on that account for months. I tried logging into the account and was unable and the phone number where the link to reset the password is not associated with me in any way and never has been. I believe the number the reset is going to is **********, which is not my number but is the number of the person I believe is responsible for the disappearance of my St. Bernard. I would like to recover the account if possible, however if that is not possible I would like the account shut down as I believe the person who is active on the account has an association with the disappearance of my St. Bernard. I did send a message to the account asking who was active on it and magically they took the active feature off of the account. My phone number currently is **********. I would be happy to provide you with any additional information needed. Thank you in advance for your time and help on this heart breaking matter.
GetHuman2221827 did not yet indicate what Instagram should do to make this right.
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