Instagram Customer Service Issues

Archive 54

The following are issues that customers reported to GetHuman about Instagram customer service, archive #54. It includes a selection of 20 issue(s) reported February 13, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am contacting regarding account GRIPGLOBAL. I believe there has been misinformation and false accusations about invalid content affecting my character. Unfortunately, no one has contacted me to provide clarification on this matter. Receiving an automated message disabling my account without human interaction is unfair considering my long-term use of the platform. I am unsure who to reach out to for help. I am looking for a thorough review and support regarding this concern. I have attempted to contact support multiple times over the past week without success. This issue needs urgent attention as I strongly believe it is a mistake. I have been a loyal user of Facebook and Instagram and wish to continue using the platforms. I have always complied with guidelines and am bewildered by the lack of notification prior to my account being disabled. It is essential that my profile undergoes a proper review to ensure its reinstatement promptly. I would appreciate receiving more information rather than being abruptly disconnected from using the services.
Reported by GetHuman-gripglob on Wednesday, February 13, 2019 5:05 PM
Instagram hasn't approved my ads as they believe they are connected to cryptocurrency services. To address this, I've modified my bio and archived posts mentioning cryptocurrency on my personal brand account @ dblitzofficial. Despite my varied business ventures, targeting high-net-worth individuals interested in bitcoin mining, I do not endorse buying cryptocurrency services or products. My ad funds are personally invested in my brand. I'm unsure if it's quicker to gain approval as a crypto advertiser or to be recognized as unrelated to crypto.
Reported by GetHuman-dblitz on Wednesday, February 13, 2019 5:06 PM
Our platform showcases the vibrant spirit of the Caribbean, featuring tourism hotspots, musical talents, and both established and up-and-coming models in the region. Our content is meticulously curated through three main channels: 1. Website Submissions: Individuals who share their content through forms on our site. 2. Direct Messages: People who send us photos via private messages. 3. Photo Tags: Users who tag us in photos for potential reposting. Our dedicated team carefully oversees these channels and strictly adheres to your posting guidelines. Therefore, it came as a complete surprise when we received the notification that our page had been disabled. With a recent milestone of reaching [redacted],[redacted] followers, we have become the largest Instagram account representing the Caribbean, with a notable following from influential figures and tourism companies within the region, as well as globally. The disabling of our page has caused significant disruption to our business activities, including the loss of crucial discussions in our direct messages. We kindly request the reinstatement of our page to resume our preparations for the upcoming Caribbean Carnivals in [redacted]. We pledge to reinforce our posting practices and closely align with your guidelines going forward. We look forward to your prompt response. Sincerely, O.C.B. LTD.
Reported by GetHuman2200087 on Wednesday, February 13, 2019 5:26 PM
I have repeatedly requested this individual to remove my photo and delete this post. I informed her that her products led to a bald spot after using them for one month. However, she continues to repost our prior conversation to harass and provoke me. She even blocked me from her page to prevent me from reporting it. Despite this, I have friends and another Instagram account where I can see her reposting it, even after she and her two friends confronted me after I left a negative review on Facebook. I am adamant about wanting my photo and our conversation removed permanently. She has reposted it four times despite my reports of bullying, as well as reports from my friends. I do not authorize her or her company to utilize my image or messages for promotion, especially since I have filed a complaint about her product. This is pure harassment!
Reported by GetHuman-ldyxclus on Wednesday, February 13, 2019 6:23 PM
My Instagram account, “sympadolan,” has been wrongly disabled for impersonation. With 12.3k followers, I create video edits as a fan account since June 20, [redacted]. Despite never having any issues before, my account got disabled without warning. Despite reaching out to Instagram repeatedly with no success, I am desperate for assistance. I did not breach any Community Guidelines and am willing to provide a photo with my ID to prove the legitimacy of my account. Losing all my hard work and self-expression is devastating. I hope to recover my account soon. Thank you for your help.
Reported by GetHuman2202297 on Wednesday, February 13, 2019 9:34 PM
My Instagram account, with the username "sympadolan," got disabled wrongly for impersonation. I am not pretending to be anyone. I run a fan page with 12.3k followers where I create video edits. I've had this account since June 20, [redacted], without any previous issues. My bio contains my name, "gretch." I woke up to find my account disabled without any warning. Despite reaching out multiple times, Instagram has not responded. I abide by Instagram's Community Guidelines and am genuine. I'm willing to provide a photo ID to prove my identity. Losing all my hard work on edits has been upsetting as it was a method of self-expression. I seek assistance to regain access to my account or receive a response to my emails. Thank you for your help.
Reported by GetHuman2202297 on Wednesday, February 13, 2019 9:36 PM
My Instagram account, “sympadolan,” dedicated to @dolantwins with 12.3k followers, was wrongly disabled for impersonation. I've run it since June 20, [redacted], and never faced issues before. Despite reaching out to Instagram without success, I am adamant about my innocence. I use the name “gretch” in my bio and create video edits. The sudden disabling without warning has left me dismayed. To prove my authenticity, I am willing to provide a photo holding my ID. Losing my account has deprived me of the creative outlet I cherished. Kindly consider my situation and assist in reinstating my account. Thank you for your support in this matter.
Reported by GetHuman2202297 on Wednesday, February 13, 2019 9:39 PM
I have three linked Instagram accounts that I used to easily switch between, but haven't been able to access two of them since January 3, [redacted]. The original account, "lizabeth6229," is working fine, but I can't switch to "lizzylittlejoy" and "bekindbeherebeyou" anymore. Both secondary accounts are listed under "lizabeth6229" in my profile. When I try to access "lizzylittlejoy" from my laptop, I get an error message saying the page isn't available. On my iPhone, searching for "lizzylittlejoy" yields no results. As for "bekindbeherebeyou," I can find the profile but can't edit it. All three accounts are public, and I haven't blocked any of them from each other. I really need to regain access to "lizzylittlejoy" and "bekindbeherebeyou."
Reported by GetHuman-bellfira on Wednesday, February 13, 2019 10:59 PM
Hello, I've noticed that my iPhone 7 has been banned. Providing more information would be helpful, but it seems to be an IMEI ban. This type of ban is not mentioned in the Terms of Service or any agreements I've agreed to. I used to have a second account for a meme page that was deleted, but the issue now is that the Instagram app on my phone has disappeared. This action does not align with Instagram's Terms of Service that allow them to disable a phone's connection to their servers or their parent company's servers. If you want to discuss resolving this matter, you can contact me at the following emails: [redacted], [redacted], [redacted], [redacted], [redacted] Otherwise, I will address the violation of our agreement on your end. Please note that I could still access Instagram using third-party apps like Instagram++ or Instagram Rocket. Thank you, Julian Trifel
Reported by GetHuman2203092 on Wednesday, February 13, 2019 11:28 PM
Il mio account Instagram è stato compromesso. Il nome utente è stato cambiato in COLEINGCA e l'indirizzo email è stato sostituito con uno di origine russa. Non riesco più ad accedere con le mie credenziali originali, e anche il collegamento a Facebook non ha funzionato per il recupero. Ho provato a tenere traccia delle modifiche con delle foto. Spero di poter recuperare il mio profilo, creato anni fa con il nome di Roberta Bonzi e l'username robibonzi.
Reported by GetHuman-bimbaxsa on Thursday, February 14, 2019 9:29 AM
Hello, I am a legal representative for the website theshoetrap.com. It is crucial for consumers to access content about shoes, accessories, and other items related to theshoetrap. Jasmyn McDaniel utilizes Instagram to attract more customers to her website. However, when searching for theshoetrap on Instagram, a page appears for an individual selling shoes through email. While this might be a legitimate business, the name theshoetrap has been copyrighted since [redacted]. Before pursuing legal action, I kindly request that the conflicting page be renamed or removed. This situation hinders my client's business, forcing her to use the Instagram handle theshoetrap18, which complicates the search process for consumers. I am hopeful for a prompt resolution to avoid legal measures. Thank you and have a great day. LaPree A.
Reported by GetHuman-ssmilli on Thursday, February 14, 2019 2:57 PM
I am facing a distressing situation regarding a post on cool_ash's page about me under the name Ashli Henderson. The post, titled "laff out loud 2," is leading to bullying and negative attention. Although Ashli is not involved, I am being threatened that the video will be shared with my employer unless I comply with certain demands. This has caused me great anxiety and worsened my atrial fibrillation (heart issue) due to the fear of losing my job. I feel humiliated and concerned about my children seeing the video. Urgent assistance is needed. Thank you.
Reported by GetHuman2210147 on Thursday, February 14, 2019 10:32 PM
Hello, I encountered an issue when trying to log into my Instagram account on January 30th. Despite my multiple attempts due to weak wifi, I faced suspicious login detection. An email was sent to “[redacted],” which was actually supposed to be “[redacted]” Unfortunately, as I don't have access to the incorrect email, I'm locked out of my account since late January. Potential alternate emails and phone numbers I may have used include “[redacted],” [redacted] (possibly changed), and [redacted] (iPhone). I created the account on March 20th, [redacted], and my current username is @sellecoco.
Reported by GetHuman-cruzkids on Thursday, February 14, 2019 11:08 PM
Hello, I am reaching out from Lagos, Nigeria. Unfortunately, my phone was stolen on January 24th, [redacted], while I was at school, leading me to be offline on Instagram since then. This morning, I received distressing news from a friend that someone had impersonated me, sharing a nude picture on my Instagram and Facebook accounts. I swiftly logged into my account using my sister's Samsung Galaxy J5-16 at around 1 am to remove the post and secure my account. My username is a.m.m.i.e_, password amil1999, name Damilola, and email [redacted] I kindly request assistance in providing me with information on the exact location, date, and time of the post for my safety and to prevent future incidents. Please communicate any details to [redacted] Thank you for your prompt attention to this matter.
Reported by GetHuman2212866 on Friday, February 15, 2019 11:39 AM
Dear Get Human, I am contacting you once again regarding issues with my Instagram account. After attempting recovery twice on my own, it appears your previous assistance may have enabled me to regain access. However, my account @official_antonellakahllo has been flagged by Instagram, resulting in zero visibility and engagement despite purchasing ads to promote it. This has been ongoing for a month, significantly impacting my business. I kindly request your help in removing the flag so I can operate smoothly. Please review my account and assist in rectifying this situation. Thank you, Antonella K. (IG: @official_antonellakahllo, USA) Email: [redacted]
Reported by GetHuman2219038 on Saturday, February 16, 2019 1:06 AM
I recently had an accident that resulted in breaking my phone. After purchasing a new LG Droid at Verizon, I struggled to remember my Gmail password, which I needed to access my Instagram account. Despite creating a new Gmail account with the help of a technician, I still couldn't retrieve my old Instagram account, where I had precious family memories and photos of my favorite celebrity, Johnny Depp. Although I managed to reset my old Gmail password eventually, I am still unable to access my original Instagram, charlotte66Mc, which holds sentimental images and moments. I mistakenly created a new Instagram account, Charlottemc10, with the password Julia1227, but I am eager to erase it and regain access to my old account. I value the memories stored there and would appreciate any help in recovering my original account and the cherished content within.
Reported by GetHuman2219165 on Saturday, February 16, 2019 1:26 AM
I am unable to access my Instagram account 'the blondeone79'. The account froze while uploading a photo to my story. I uninstalled and reinstalled the app but now cannot log in. A message saying 'error' appears when I try to sign in using Facebook, which I have always used. My email and phone number may be outdated, hindering the login reset process. The account is still active, but I cannot regain entry. This account is vital for keeping in touch with my family abroad through Instagram and Facebook. Any assistance to restore access would be greatly appreciated. Thank you.
Reported by GetHuman-clareyo on Saturday, February 16, 2019 8:54 AM
On the 12th of February [redacted] at 10 p.m., I was abruptly logged out of my Instagram account @sovanamukherjee. When attempting to log back in, an error message persisted, and my account was nowhere to be found. After consulting the help center and browsing through some information, I discovered an email from Instagram notifying me that my account had been disabled due to multiple reports of violating community guidelines. My account, dedicated to a Bollywood actor, had been active since [redacted] with over [redacted] posts and more than 1k followers. I am puzzled as I have not shared any inappropriate content or engaged in such discussions. This account was significant to me, serving as a platform to express admiration for the star through various content like pictures, edits, videos, and updates. I am disheartened by its sudden deactivation and seek assistance in restoring it. The account holds sentimental value and losing it has caused distress. I kindly request your help in reactivating my account.
Reported by GetHuman-sovonamu on Saturday, February 16, 2019 1:51 PM
I am the rightful owner of the account "remi_just_4_kicks_now," which showcases my St. Bernard puppy that was stolen in September [redacted]. Recently, I noticed the account has been active, though I have not used it for several months. I attempted to log in but was unsuccessful. The linked phone number for the password reset is not mine and has never been. I suspect the number [redacted], associated with the account, belongs to the person responsible for my St. Bernard's disappearance. If possible, I would like to regain access to the account. If that is not feasible, I request that the account be closed down. The individual currently using the account seems to have connections to my dog's disappearance. After reaching out to them, they mysteriously disabled their active status. My current phone number is [redacted]. I am willing to provide any necessary information. Thank you for your assistance in this distressing situation.
Reported by GetHuman2221827 on Saturday, February 16, 2019 3:31 PM
I have observed two minors on Instagram engaging in inappropriate behavior that goes against the platform's policies. One girl under 21 is sharing images of alcohol and drug use, while another 17-year-old was posting explicit photos. Despite reporting these issues, Instagram has not taken action. This negligence is concerning, especially regarding minors' safety online. While the 17-year-old has since turned 18 and made her account private, the issue persists as she began posting such content at 16. It is disheartening to see Instagram allowing such content, which could attract predators. The lack of accountability is alarming, and Instagram must implement stricter measures to protect minors. The current reporting system is inadequate, and it is crucial to have a direct line of communication for these serious concerns. This ongoing problem has led me to consider leaving Instagram. It is crucial to safeguard young users from harmful content and ensure a safer online environment. Instagram needs to address these issues promptly for the well-being of all users, especially minors.
Reported by GetHuman2223867 on Saturday, February 16, 2019 8:51 PM

Help me with my Instagram issue

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