I had to stop suddenly in traffic. A lady walked out in front of the car in front of me...

GetHuman2219165's customer service issue with Instagram from February 2019

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Help with my Instagram issue
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The issue in GetHuman2219165's own words
I had to stop suddenly in traffic. A lady walked out in front of the car in front of me. My phone was in my lap. It flew down and hit the WeatherTech floormat which is a very hard surface. It busted my phone. I had to get a new one. The old one was a Motorola Droid. My new one is a LG Droid. Of course when I went to Verizon to buy a phone I couldn't remember my gmail password. I thought I needed that to get my Instagram account retrieved. We were not able to get a new password. Google was being difficult. So we had to make a new gmail. The tech and I. I was so upset. I thought I could go into Instagram and find my account. I messed up. I couldn't remember my password if I ever had one. So I made a new Instagram thinking I could maybe go through it to get my old account. Didn't work as you know. A few days later I was able to make a new password for my old gmail account. Went back to Verizon. They put it in my phone. Still couldn't get into my old Instagram. We tried various ways. I want my old one. It has my son and daughter's Wedding pictures and my ggranddaughter's wedding and my new granddaughter's birth and first * mos. Of course all kinds of comments from family and friends. I also am a great fan of Johnny Depps. I had saved over*** WONDERFUL PICTURES AND VIDEOS of HIM. They really mean a lot to me. I went to the Hollywood Vampires concert in December and got excellent pictures of Johnny Depp and Alice Cooper. They are in my old Instagram. I would like to erase my new Instagram. I only correspond with one person on it. He's very special. But he's on my old account too. My old account: charlotte**Mc and my new is Charlottemc**, password Julia****. My name is Charlotte Marie McLeod, phone* *** *** ****. I would appreciate any assi*you can give me to retrieve my first account charlotte**Mc
GetHuman2219165 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman2219165
Feb 16th, 2019 - 8 mons ago
I have an issue with Instagram too
Not resolved
Seen by 1 customer so far
Similar issue to 35661 others
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Timeline
GetHuman2219165 started working on this issue
Feb 16th 1:26am