My Instagram handle is eithne**, and it has been hacked. I've had the app for a few yea...
GetHuman2213616's customer service issue with Instagram from February 2019
Help with my Instagram issue
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GetHuman2213616's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2213616 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2213616 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Instagram has better answers for you: Instagram Help Center
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Before contacting them, items GetHuman2213616 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2213616's own words
My Instagram handle is eithne**, and it has been hacked. I've had the app for a few years, but I don't use it. I got * emails from Instagram yesterday (*********) all at **:**a.m. (I didn't check my email until this morning).*Email * said that eithne** logged in from a new device. Email * said that my email was changed from mine (*****@***.com) to *****@***.com. Email * said that my password had been changed.*So now, I cant login to Instagram, I can't reset my password because the email has been rerouted, and the phone number has also been changed. Please delete account eithne** and I can create a new one. I am giving a new email address below.*Thank you.
GetHuman2213616 did not yet indicate what Instagram should do to make this right.
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