My Instagram handle is eithne**, and it has been hacked. I've had the app for a few yea...

GetHuman2213616's customer service issue with Instagram from February 2019

1 view
 | 
35588 similar
 | 
0 following
Help with my Instagram issue
First: share to improve GetHuman2213616's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2213616's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2213616 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2213616 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2213616 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2213616's own words
My Instagram handle is eithne**, and it has been hacked. I've had the app for a few years, but I don't use it. I got * emails from Instagram yesterday (*********) all at **:**a.m. (I didn't check my email until this morning).*Email * said that eithne** logged in from a new device. Email * said that my email was changed from mine (*****@***.com) to *****@***.com. Email * said that my password had been changed.*So now, I cant login to Instagram, I can't reset my password because the email has been rerouted, and the phone number has also been changed. Please delete account eithne** and I can create a new one. I am giving a new email address below.*Thank you.
GetHuman2213616 did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman2213616 fixed the problem
We are waiting for GetHuman2213616 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2213616 fixes it.
This email address isn't valid

Instagram

Customer service issue
Reported by GetHuman2213616
Feb 15th, 2019 - 8 mons ago
I have an issue with Instagram too
Not resolved
Seen by 1 customer so far
Similar issue to 35588 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2213616 started working on this issue
Feb 15th 2:14pm