I closed my old instagram account (or at least thought I did) and no longer use my emai...

GetHuman-rand_mac's customer service issue with Instagram from February 2019

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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rand_mac will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-rand_mac can let us know if they help or not.
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-rand_mac's own words
I closed my old instagram account (or at least thought I did) and no longer use my email address, as it was hacked. However, I found today that while I closed my instagram account, it appears to still be active. I would like to close it permanently. The username is 'maelsson', and the email address is *****@***.com. I cannot access that email account anymore.**My current account is username 'randmackay' and my email address is *****@***.com**You can confirm I'm an active member. Is there any way I can delete my old account. I have tried a few passwords, but I cannot remember what I may have used.

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Instagram

Customer service issue
Reported by GetHuman-rand_mac
Feb 9th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 34625 others
0 customers following this

Timeline

GetHuman-rand_mac started working on this issue
Feb 9th, 2019 10:20pm