My Instagram was hacked and the person changed my account email and password. I contact...
GetHuman2156710's customer service issue with Instagram from February 2019
Help with my Instagram issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2156710's own words
My Instagram was hacked and the person changed my account email and password. I contacted customer support and they said I needed to verify my identity by taking a picture of myself holding a piece of paper stating specific info on the paper. I did this. They approved it and sent me a password reset link. I tried to reset the password and once I typed in the new password twice, I clicked the button to submit the new password. It directed me to a page saying "Help us confirm you own this account. To secure your account, you need to request help logging in." I request help and all they do is keep sending me a link to change my password. I've changed the password about * times now and keep getting the same page and these people keep sending me the same "help." I am going in circles here. I want this fixed or my account needs to be permanently removed. Account username is srose****
GetHuman2156710 did not yet indicate what Instagram should do to make this right.
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