Incomplete Sign-up Eternally Traps email address - it should be released after **h

GetHuman-loralyn's customer service issue with Instagram from February 2019

21 views
 | 
34269 similar
 | 
0 following
Help with my Instagram issue
GetHuman-loralyn's next move: try the Instagram help center again.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-loralyn will want to follow the link below to head to their help center. We will check on GetHuman-loralyn later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-loralyn's own words
I was trying to sign-up for a new account. An error midway in the process has resulted in my email address being stuck in limbo. I have no account nor can I sign-up for one using my email address. ... Incomplete sign-up. Now my email address is in use at Instagram, but there is no account associated with it. So I can't sign up again nor can I reset password. My email address is stuck in limbo!**THE FIX REQUESTED: Instagram needs to delete any email associated with an incomplete sign-up within **h. Then, the user can sign-up again to create an account.
*) Instagram keeps reporting that it is fixed. It is NOT fixed!**) Instagram is asking *ME* to figure out the fix then report it to everyone.**) I want to set up an account using my email address: Instagram should not hold email addresses in perpetuity if they are not associated with a completed new account sign-up where users have a "password reset" option. Users with an incomplete sign-up have ZERO options.
Release my email address * reset it so that I can sign up for a new account using my email address.
I've searched for solutions online and on your help pages. There is nothing left to try.
I have an issue with Instagram too
How GetHuman-loralyn fixed the problem
We are waiting for GetHuman-loralyn to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-loralyn fixes it.
This email address isn't valid

Instagram

Customer service issue
Reported by GetHuman-loralyn
Feb 7th, 2019 - 4 mons ago
I have an issue with Instagram too
Fixed
Seen by 21 customers so far
Similar issue to 34269 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-loralyn started working on this issue
Feb 7th 3:03pm
GetHuman-loralyn indicated the issue is not fixed yet.
Feb 10th 8:03pm
GetHuman-loralyn indicated the issue is not fixed yet.
Feb 11th 7:43pm
GetHuman-loralyn indicated the issue is not fixed yet.
Feb 11th 7:48pm
GetHuman-loralyn indicated the issue is not fixed yet.
Feb 12th 4:13pm
GetHuman-loralyn indicated the issue is not fixed yet.
Feb 13th 10:03pm
GetHuman-loralyn indicated the issue is not fixed yet.
Feb 14th 7:06pm
GetHuman-loralyn indicated the issue is not fixed yet.
Feb 14th 8:06pm