I have two accounts on Instagram. My business account soulsurferscreenprinting was hack...
GetHuman2153917's customer service issue with Instagram from February 2019
Help with my Instagram issue
First: share to improve GetHuman2153917's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2153917's next move: try the Instagram help center again.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2153917 will want to follow the link below to head to their help center. We will check on GetHuman2153917 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman2153917 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2153917's own words
I have two accounts on Instagram. My business account soulsurferscreenprinting was hacked on January **, **** and I have been trying ever since to get it fixed. The hacker changed my login, profile information, email and deleted everything I was following. Whenever I try contacting Instagram it either says its resolved or I'm contacting them from another account, which is my personal account because my business one was hacked and I can't login to it. And I'm assuming every time they sent an email it was sent to the hacker. I need this fixed because I am a small business owner*sole proprietor and there are personal photos of myself on this account. Please help
GetHuman2153917 did not yet indicate what Instagram should do to make this right.
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