I am being impersonated on Instagram. I reported this, but Instagram says the account does not violate the guidelines!

GetHuman2152245's customer service issue with Instagram from February 2019

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Top Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman2152245's own words
I am Olivia Madera. My Instagram account is @oliviamarylea. Someone is impersonating me. The account @oliviamary*** is claiming to be me. They are using my name and are using a photo of my friend as the profile picture. They are messaging people I am following about the government and loans. I already tried to report this account but Instagam did not take it down. Then I tried filling out the detailed from on the Instagram Help Centre (where they needed my ID and stuff) but when I typed in the name of the account that is impersonating me, Instagram said the username was invalid. I would like Instagram to remove @oliviamary*** !
I already reported @oliviamary*** but Instagram said that this account wasn’t violating guidelines. Then when I tried to use the Help Centre, it said the impersonaters username was invalid so I wasn’t able to send my report in!
They could make this right by removing @oliviamary***.
I have been on Instagram for many years and considered this to be a fun app.
I tried the Help Centre, but it didn’t work.
I have an issue with Instagram too
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Customer service issue
Reported by GetHuman2152245
Feb 7th, 2019 - 3 mons ago
I have an issue with Instagram too
Seen by 5 customers so far
Similar issue to 34171 others
0 customers following this
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman2152245 started working on this issue
Feb 7th 3:55am
GetHuman2152245 indicated the issue is not fixed yet.
Feb 7th 3:56am