I am being impersonated on Instagram. I reported this, but Instagram says the account does not violate the guidelines!
GetHuman2152245's customer service issue with Instagram from February 2019
Help with my Instagram issue
Did that get it fixed?
Waiting to see if GetHuman2152245 fixed the issue with our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman2152245's own words
I am Olivia Madera. My Instagram account is @oliviamarylea. Someone is impersonating me. The account @oliviamary*** is claiming to be me. They are using my name and are using a photo of my friend as the profile picture. They are messaging people I am following about the government and loans. I already tried to report this account but Instagam did not take it down. Then I tried filling out the detailed from on the Instagram Help Centre (where they needed my ID and stuff) but when I typed in the name of the account that is impersonating me, Instagram said the username was invalid. I would like Instagram to remove @oliviamary*** !
I already reported @oliviamary*** but Instagram said that this account wasn’t violating guidelines. Then when I tried to use the Help Centre, it said the impersonaters username was invalid so I wasn’t able to send my report in!
They could make this right by removing @oliviamary***.
I have been on Instagram for many years and considered this to be a fun app.
I tried the Help Centre, but it didn’t work.
I have an issue with Instagram too
How GetHuman2152245 fixed the problem
We are waiting for GetHuman2152245 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.