Hi, I work for the University of Virginia McIntire School of Commerce. I manage our soc...

GetHuman-schakalo's customer service issue with Instagram from February 2019

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Help with my Instagram issue
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-schakalo's own words
Hi, I work for the University of Virginia McIntire School of Commerce. I manage our social media for our graduate programs. We have a main instagram account @uvamcintiregrad. We also have @msglobalcommerce for one of our programs. The former employee who managed it has the account linked to an email address *****@***.com that only he could access. The phone number is a landline. Can someone please help me get around the verification process as I have what the actual password is?
GetHuman-schakalo did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-schakalo
Feb 7th, 2019 - 4 mons ago
I have an issue with Instagram too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman-schakalo started working on this issue
Feb 7th 2:19am