My phone charger hole broke because i have an external battery pack and when i charge m...

GetHuman-jadenxya's customer service issue with Instagram from February 2019

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The issue in GetHuman-jadenxya's own words
My phone charger hole broke because i have an external battery pack and when i charge my phone while im out, the wire hangs out of my pocket and the charger hole of my phone broke, so the day it broke i had to bend the charger wire to hold the charge, but after several attempts the phone just stopped charging. The reason why i need to recover my account is because can't log into the account, i have *FA on the account and also i need to reset the password because i can't remember it (because i reset it and i wanted to make it the same password as all my other social media but it said "can't have your old password" or something along those lines. When i tried reseting the password it sent something to my phone, but i cant use my phone because it's broken. I know i have *FA on so i need to ake that off but i cant if i cant log in.
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Instagram

Customer service issue
Reported by GetHuman-jadenxya
Feb 6th, 2019 - 4 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 34063 others
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Timeline
GetHuman-jadenxya started working on this issue
Feb 6th 4:22pm