I reported an impersonation account and got an email from the help center saying I need...

GetHuman2140305's customer service issue with Instagram from February 2019

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Help with my Instagram issue
GetHuman2140305's next move: try the Instagram help center again.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2140305 will want to follow the link below to head to their help center. We will check on GetHuman2140305 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman2140305's own words
I reported an impersonation account and got an email from the help center saying I needed to fill out more information and it gave me a link. I fill out the answers however it won’t let me press send for some reason. I tried emailing back to that email but received the same email again. Then I tried to call the Instagram contact number but it did not let me speak to a person. *It now says user not found but the picture is still there. This is the link to the profile. https:**www.instagram.com*jeb*jones***
GetHuman2140305 did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
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Instagram

Customer service issue
Reported by GetHuman2140305
Feb 6th, 2019 - 3 mons ago
I have an issue with Instagram too
Fixed
Seen by 3 customers so far
Similar issue to 33991 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman2140305 started working on this issue
Feb 6th 2:41am
GetHuman2140305 indicated the issue is not fixed yet.
Feb 6th 2:51am