My name is Daniel Wolf.*It came to my attention that someone stole my pictures from Fac...

GetHuman2080834's customer service issue with Instagram from January 2019

4 views | 32826 similar | 0 following
Help with my Instagram issue
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GetHuman2080834's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2080834 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2080834 can let us know if they help or not.
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Before contacting them, items GetHuman2080834 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman2080834's own words
My name is Daniel Wolf.*It came to my attention that someone stole my pictures from Facebook and created an instagram account with user name: iamdanielwolf*This is not my account, i did not create it and its using my stolen picture of me and my wife. My wife and i already reported this. I also filled out a form (as i dont have an instagram account) and sent my picture (me holding my California driver license) I did not received any response or even a confirmation. My wife received a reaponse stating that that account does not violate instagram privacy guidlines. If impersonating me and creating an account with stolen pictures is not violate the instgram ptivacy guidlenes then I do not know what does. I read the guidlenes ad it clearly states that impersonation is a violation of privacy. *The profile picture for "iamdanielwolf" is showing myself and my wife and this person most likely stole my childrens pictue as well. My children are *.*yo and *mo boy. My wife and I already deactivated out Facebook account so nothing else can be accessed.*I also tried to call instagram but i couln't talk to anyone (automated support that was completely useless for me)*It's very frustrating that instagram does not care about my family's privacy.*Please contact me immediately - my cellphone number is *** ***-*****Thank you.*Daniel Wolf

GetHuman2080834 did not yet indicate what Instagram should do to make this right.

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Instagram

Customer service issue
Reported by GetHuman2080834
Jan 31st, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 32826 others
0 customers following this

Timeline

GetHuman2080834 started working on this issue
Jan 31st, 2019 5:26am

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