Dear Instagram,**I have a problem regarding my fitness account that I made in **** (@ez...

GetHuman2047657's customer service issue with Instagram from January 2019

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GetHuman2047657's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2047657 will want to follow the link below to head to their help center. We will check on GetHuman2047657 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2047657 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman2047657's own words
Dear Instagram,**I have a problem regarding my fitness account that I made in **** (@ezekiel.fit). I made the account all fine and dandy, but then my phone broke and was completely shattered. Long story short I had to buy a new phone and then re-download Instagram, but I didn't have my password saved. That was no problem because I can just send it through my email right?? Wrong :( I had mistyped my email when I had created the account! So if I want to recover my account, I need to login to *****@***.com (of which I do not have access to) instead of my actual email *****@***.com (of which I am corresponding to you with right now). **-Reason for wanting control of my account:* I want to get off of Instagram completely **-Support on why you should give me control to this account:*I had an account (@josiahmathieu*) that I used socially and was active on it.*I also remade a fitness account (@ezekiel.fitness) because I didn't want to have to go through the trouble of all this to get it back. *HOWEVER -- I just temporarily disabled these so i don't know if you can find them still!**-Evidence (If you need any I can send pictures verifying that (@ezekiel.fit) is indeed me. *Also, If you looked at my other account which I have access to, you can see that it is indeed me**Best Regards, Josiah Ezekiel Mathieu
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Instagram

Customer service issue
Reported by GetHuman2047657
Jan 27th, 2019 - 3 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman2047657 started working on this issue
Jan 27th 3:14am