We just purchased a long-standing local business her on Bainbridge Island in Washington...

GetHuman2044824's customer service issue with Instagram from January 2019

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Help with my Instagram issue
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GetHuman2044824's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2044824 will want to follow the link below to head to their help center. We will check on GetHuman2044824 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2044824 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman2044824's own words
We just purchased a long-standing local business her on Bainbridge Island in Washington state, and in taking control of the social media accounts in the business's name, there is a disgruntled former employee that will not release the login information for the IG account named PegasusCoffeeHouse. **We are currently using the inferior pegasuscoffeehousebi account, but would like to operate the account with our business name (and which has been dormant for a couple of years prior to now)
GetHuman2044824 did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman2044824
Jan 26th, 2019 - 3 mons ago
I have an issue with Instagram too
Not resolved
Seen by 1 customer so far
Similar issue to 31895 others
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GetHuman2044824 started working on this issue
Jan 26th 5:27pm