Can u help me please. So an account that i follow got hacked and now she is really sad...

GetHuman2029502's customer service issue with Instagram from January 2019

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Help with my Instagram issue
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GetHuman2029502's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2029502 will want to follow the link below to head to their help center. We will check on GetHuman2029502 later to make sure it's all set or try to help escalate.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2029502's own words
Can u help me please. So an account that i follow got hacked and now she is really sad. She is my friend and she si from south korea. We tried everything we emailed Instagram , contacted them many times but no reply nothing. We even talked with cybercrime but they can't do anything . Teh hacker changes really often the username and the profile pic. Also the hacker is turkish. He hacked my friend's email and deleted the email that Instagram send which was the submit request .we would like you to help us . The account that got hacked is @mertcanxs**. Please help us. She lost all access to her account. The hacker changed her name, email ,phone number everything and deleted her photos. Her acc was @hwa**ya before. now it is @mertcanxs**. I will put the screenshots too. Before hacking and after. Please contact me as soon as possible because we are really frustrated that this happend. Please help us get it back. ** days have already passed but we haven't gotten the account back. Please reply soon as possible.Also the account had over ***k followers before hacking but now its ***k after getting hacked. The account was her job * work and she can't work now. Please she needs it back. If you wnat more information ,i will send you . We have alot of evidents
GetHuman2029502 did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman2029502
Jan 24th, 2019 - 3 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 31447 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman2029502 started working on this issue
Jan 24th 1:36pm