Account removed from Instagram after my report for stolen identity

GetHuman-violante's customer service issue with Instagram from January 2019

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Help with my Instagram issue
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The issue in GetHuman-violante's own words
Reactivate my account @violantebattaglia hacked and removed ... the day ********* the profile @violantebattaglia connected to the mail *****@***.com has been hacked. I can not make the reports as expected because the account is not recognized. the hacked profile is now called @heartbrake. I can provide more details to my mail *****@***.com. my profile had **.*k followers. the same day, ********* I proceeded to open another profile with the same name.
Customer support does not understand that I have two profiles with same name the first created in **** and the secon in ** January ****
I want my old profile @violantebattaglia with **k followers created in ****
Because I never published offensive content my profile had **k follower
I tried to report the problem via the app
I have an issue with Instagram too
How GetHuman-violante fixed the problem
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Instagram

Instagram
Customer service issue
Reported by GetHuman-violante
Jan 24th, 2019 - 3 mons ago
I have an issue with Instagram too
Not resolved
Seen by 4 customers so far
Similar issue to 31397 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-violante started working on this issue
Jan 24th 6:09am
GetHuman-violante shared this issue with friends on Facebook
Jan 24th 7:12am