Account removed from Instagram after my report for stolen identity

GetHuman-violante's customer service issue with Instagram from January 2019

31397 similar
0 following
Help with my Instagram issue
GetHuman-violante's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-violante will want to follow the link below to head to their help center. We will check on GetHuman-violante later to make sure it's all set or try to help escalate.
The issue in GetHuman-violante's own words
Reactivate my account @violantebattaglia hacked and removed ... the day ********* the profile @violantebattaglia connected to the mail *****@***.com has been hacked. I can not make the reports as expected because the account is not recognized. the hacked profile is now called @heartbrake. I can provide more details to my mail *****@***.com. my profile had **.*k followers. the same day, ********* I proceeded to open another profile with the same name.
Customer support does not understand that I have two profiles with same name the first created in **** and the secon in ** January ****
I want my old profile @violantebattaglia with **k followers created in ****
Because I never published offensive content my profile had **k follower
I tried to report the problem via the app
I have an issue with Instagram too
How GetHuman-violante fixed the problem
We are waiting for GetHuman-violante to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-violante fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-violante
Jan 24th, 2019 - 3 mons ago
I have an issue with Instagram too
Not resolved
Seen by 4 customers so far
Similar issue to 31397 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman-violante started working on this issue
Jan 24th 6:09am
GetHuman-violante shared this issue with friends on Facebook
Jan 24th 7:12am