Dear instagram team,**Kindly note that my name is Jessica Barakat, and my account has b...

GetHuman1976946's customer service issue with Instagram from January 2019

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Help with my Instagram issue
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GetHuman1976946's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1976946 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1976946 can let us know if they help or not.
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Before contacting them, items GetHuman1976946 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1976946's own words
Dear instagram team,**Kindly note that my name is Jessica Barakat, and my account has been hacked. (@jessicabarakat)**Username: jessicabarakat*Email: *****@***.com**I am from Lebanon, Beirut and someone hacked my instagram account and changed the email address to a russian email address that ends with .ru**My old email address linked to the account was : J*****@***.com**I tried to get it back by following the instructions but couldn't since my account is no longer linked to my email address.**Please i need your help and assistance in getting my account back, since my privacy and the privacy of my followers is conpromised.**i will be waiting for your prompt reply.*Jessica barakat
GetHuman1976946 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman1976946
Jan 16th, 2019 - 9 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 29817 others
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Timeline
GetHuman1976946 started working on this issue
Jan 16th 5:01pm