My **K* account got hacked. I used *****@***.com to sign up but I changed the email to...
GetHuman-makibamb's customer service issue with Instagram from January 2019
Help with my Instagram issue
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GetHuman-makibamb's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-makibamb will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-makibamb can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Instagram has better answers for you: Instagram Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-makibamb may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-makibamb's own words
My **K* account got hacked. I used *****@***.com to sign up but I changed the email to *****@***.com. The username was @venrons but I think the hacker(s) deactivated it and saved the username on a spare account. Instagram won’t let me request for support because of “invalid parameters” and the hacker(s) are spamming my email. The Instagram Help Center can't help with this problem. I don’t know how else to get help, please help get my account back.
GetHuman-makibamb did not yet indicate what Instagram should do to make this right.
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