My business account fairy*dust*slime** all my posts and stories and logo profile pictur...

GetHuman-lisatob's customer service issue with Instagram from January 2019

7 views
 | 
29496 similar
 | 
0 following
Help with my Instagram issue
First: share to improve GetHuman-lisatob's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lisatob's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lisatob will want to follow the link below to head to their help center. We will check on GetHuman-lisatob later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-lisatob may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lisatob's own words
My business account fairy*dust*slime** all my posts and stories and logo profile picture was deleted by an old employee of mine last night. They must have it open on their phone and can still delete or change things on the account. I changed my password several times since the beginning of Nov when they were no longer with my company but they saw someone post a post about my business on Sunday morning commented about my business that they shouldn’t buy from me, it was actually a girl who now works for me that made the post they commented on. Later last night or early this morning everything was deleted from my account! I want to press charges and I want to know who do it. This is money n my business. I am not playing around here. They were all past employees that no longer work for me n Lexi is the one who made comments about a post someone else said about my business yesterday morning. Please help me and tell me how can I get my posts n stories back, and who deleted them, n how can I prevent someone who has this opened already on their account or phone to not be able to continue to do this to me. ?**The * people I believe did it are:*Lexiashlee*Matt Mattera *Michael Mattera *Debraannmattera
GetHuman-lisatob did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-lisatob fixed the problem
We are waiting for GetHuman-lisatob to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Instagram email you?
This email address isn't valid
Follow this issue
See how GetHuman-lisatob fixes it.
This email address isn't valid

Instagram

Customer service issue
Reported by GetHuman-lisatob
Jan 15th, 2019 - a mon ago
I have an issue with Instagram too
Not resolved
Seen by 7 customers so far
Similar issue to 29496 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-lisatob started working on this issue
Jan 15th 2:07am