Good afternoon, **Recently, multiple attempts have been made to try and hack my account...

GetHuman1963883's customer service issue with Instagram from January 2019

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Help with my Instagram issue
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GetHuman1963883's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1963883 will want to follow the link below to head to their help center. We will check on GetHuman1963883 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1963883 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1963883's own words
Good afternoon, **Recently, multiple attempts have been made to try and hack my account, (@chancey**) but I have been able to log back in and change my password. This morning, however, I was again logged out of my account. The password had been changed. So, I requested a verification code to be sent to my phone. Once I received the code, I entered it, but nothing happened. I was not logged back in. I tried this multiple times. As for the email associated with my account, I do not have access to it. It is an old email account (it belongs to a friend) that I used to make my facebook account about nine years ago. I don’t know what to do, but is there any way that you can help me regain access to my account and kick the hacker out? **Thank you so much,**Chance Moorman
GetHuman1963883 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman1963883
Jan 14th, 2019 - a mon ago
I have an issue with Instagram too
Not resolved
Seen by 1 customer so far
Similar issue to 29432 others
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Timeline
GetHuman1963883 started working on this issue
Jan 14th 7:29pm