Hi, I have been logged out of my account, and my user cannot be found. I tried to conta...

GetHuman-sammarj's customer service issue with Instagram from January 2019

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The issue in GetHuman-sammarj's own words
Hi, I have been logged out of my account, and my user cannot be found. I tried to contact Instagram customer services but they have not yet been very helpful. They asked me to send them a picture of myself holding a hand written sheet of paper with my name and a code that they sent me. Which I did and I sent it from my phone not realising it may not be in pdf format. They have not reached me since but emailed me saying they can’t process my request further. Please can you help me recover my account as I have the photo saved which I can send in a pdf format
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Customer service issue
Reported by GetHuman-sammarj
Jan 14th, 2019 - a mon ago
I have an issue with Instagram too
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Seen by 1 customer so far
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GetHuman-sammarj started working on this issue
Jan 14th 5:25pm