Verified Username won't change

GetHuman-ayahtou's customer service issue with Instagram from January 2019

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Help with my Instagram issue

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GetHuman-ayahtou's next move: go to the Instagram help center.

Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ayahtou will want to follow the link below to head to their help center. We will check on GetHuman-ayahtou later to make sure it's all set or try to help escalate.

Instagram Help Center

Before contacting them, items GetHuman-ayahtou may need:

Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account

The issue in GetHuman-ayahtou's own words

change my username ... hello, I am the manager of @Sidewalks*beirut - a verified local business in Lebanon. **My company wants to change the username to @Sidewalks*official however our attempts have failed, probably because the account is verified? **I urgently need Instagram to change the username from @Sidewalks*beirut to @Sidewalks*official**Thanks

It's my job and I can't seem to do it because no one from the help center would pick up the phone or answer my countless emails

GetHuman-ayahtou did not yet indicate what Instagram should do to make this right.

I have an issue with Instagram too

How GetHuman-ayahtou fixed the problem

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Instagram

Customer service issue

Reported by GetHuman-ayahtou

Jan 14th, 2019 - a mon ago

I have an issue with Instagram too

Not resolved

Seen by 4 customers so far

Similar issue to 29335 others

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Timeline

GetHuman-ayahtou started working on this issue

Jan 14th 10:15am

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hello, I am the manager of @Sidewalks...