Hi I'm Marquis Berry, I've been scammed. I follow a page on Instagram that sells replic...
GetHuman-enoved's customer service issue with Instagram from January 2019
Help with my Instagram issue
GetHuman-enoved's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-enoved will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-enoved can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Instagram has better answers for you: Instagram Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-enoved may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman-enoved's own words
Hi I'm Marquis Berry, I've been scammed. I follow a page on Instagram that sells replica watches. The page name is goodrx**k**. He posted a watch that I liked so I messaged him. He and I settled on a price of $***. He advised that he used cash app so I sent him the money. His page looks reputable and he has about **k followers. Many of which like his post and inquire about pricing. We messaged each other right up until I sent him my cash. After that he never responded to my messages. I grew increasingly worried and called the number of his "business" but there was no answer. He then text me from that number but only to find out who I was. He stopped texting soon after. I requested a refund via cash app but he denied my request. I feel that Instagram is in some way responsible. I to sell on Instagram and I would never do something like this to a buyer. I want my $*** back and I want him caught so he can never scam another person. I have copies of every text, phone call made and I have pictures of our conversations about how he would fulfill the order. My Instagram name is m*berr****.
GetHuman-enoved did not yet indicate what Instagram should do to make this right.
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