Hi I'm Marquis Berry, I've been scammed. I follow a page on Instagram that sells replic...

GetHuman-enoved's customer service issue with Instagram from January 2019

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Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-enoved will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-enoved can let us know if they help or not.
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If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman-enoved's own words
Hi I'm Marquis Berry, I've been scammed. I follow a page on Instagram that sells replica watches. The page name is goodrx**k**. He posted a watch that I liked so I messaged him. He and I settled on a price of $***. He advised that he used cash app so I sent him the money. His page looks reputable and he has about **k followers. Many of which like his post and inquire about pricing. We messaged each other right up until I sent him my cash. After that he never responded to my messages. I grew increasingly worried and called the number of his "business" but there was no answer. He then text me from that number but only to find out who I was. He stopped texting soon after. I requested a refund via cash app but he denied my request. I feel that Instagram is in some way responsible. I to sell on Instagram and I would never do something like this to a buyer. I want my $*** back and I want him caught so he can never scam another person. I have copies of every text, phone call made and I have pictures of our conversations about how he would fulfill the order. My Instagram name is m*berr****.
GetHuman-enoved did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-enoved
Jan 14th, 2019 - 9 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 29328 others
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Timeline
GetHuman-enoved started working on this issue
Jan 14th 9:19am
GetHuman-enoved shared this issue with friends on Facebook
Jan 14th 9:20am