My Instagram account hasn’t been banned. I have never posted anything bad or commented...

GetHuman-bollockf's customer service issue with Instagram from January 2019

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Help with my Instagram issue
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The issue in GetHuman-bollockf's own words
My Instagram account hasn’t been banned. I have never posted anything bad or commented anything bad on the account. It is my place to go when I feel down and I have had it for over two years. However, I get the error message ‘Error, we cannot process your request at this time’, when trying to log in via the Mobile App. Yet I can log in absolutely fine through Safari. I have tried everything from changing my password and deleting and reinstalling the app but it will not work. I can log in to my personal account fine, but my account showing support for dancers with the lovely community will not allow me in on the app. Please please help. My email below is the one associated with the account (mind the cursing, I made it in my teens). Please help.
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Instagram

Customer service issue
Reported by GetHuman-bollockf
Jan 13th, 2019 - 9 mons ago
I have an issue with Instagram too
Fixed
Seen by 5 customers so far
Similar issue to 29197 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-bollockf started working on this issue
Jan 13th 4:19pm
GetHuman-bollockf indicated the issue is not fixed yet.
Jan 13th 4:20pm