I can log on via website but not my app, I need to send direct messages! HELP

GetHuman1920665's customer service issue with Instagram from January 2019

Help with my Instagram issue

The issue in GetHuman1920665's own words

I’m trying to log in my instagram app and it says error! ... I logged out of my account early hours of New Year’s Day morning and now it won’t let me sign back in via my app, when I change my password on my account on the Instagram web and try to resign into my app it says error, can you please help with this as I use Instagram daily app and I can’t use Instagram on the web to send private messages

I need to send direct messages and am unable to do so on the Instagram website

ASAP!

I use this app more than any other social media!

I have an issue with Instagram too

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Customer service issue

Reported by GetHuman1920665

Jan 8th, 2019 - a mon ago

I have an issue with Instagram too

Fixed

Seen by 10 customers so far

Similar issue to 28143 others

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Items needed

Username on Account

Country you are located

Email on Account

Full Name

Business Document that proves ownership of business account

Timeline

GetHuman1920665 started working on this issue

Jan 8th 5:51am