I can log on via website but not my app, I need to send direct messages! HELP

GetHuman1920665's customer service issue with Instagram from January 2019

Help with my Instagram issue
The issue in GetHuman1920665's own words
I’m trying to log in my instagram app and it says error! ... I logged out of my account early hours of New Year’s Day morning and now it won’t let me sign back in via my app, when I change my password on my account on the Instagram web and try to resign into my app it says error, can you please help with this as I use Instagram daily app and I can’t use Instagram on the web to send private messages
I need to send direct messages and am unable to do so on the Instagram website
ASAP!
I use this app more than any other social media!
I have an issue with Instagram too
How GetHuman1920665 fixed the problem
We are waiting for GetHuman1920665 to fix the problem and share the solution with the rest of us customers.
Please help with my Instagram issue
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Instagram email you?
This email address isn't valid

Instagram

Customer service issue
Reported by GetHuman1920665
Jan 8th, 2019 - a mon ago
I have an issue with Instagram too
Fixed
Seen by 10 customers so far
Similar issue to 28143 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman1920665 started working on this issue
Jan 8th 5:51am
GetHuman1920665 indicated the issue is not fixed yet.
Jan 9th 7:10am
GetHuman1920665 indicated the issue is not fixed yet.
Jan 9th 7:10am
GetHuman1920665 indicated the issue is not fixed yet.
Jan 9th 7:11am
GetHuman1920665 indicated the issue is not fixed yet.
Jan 9th 7:12am
GetHuman1920665 indicated the issue is not fixed yet.
Jan 9th 5:29pm