Someone else appears to be using my instagram account because her picture shows up with...

GetHuman-joymcg's customer service issue with Instagram from January 2019

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Help with my Instagram issue
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Waiting to see what went wrong with our suggestion for how to get Instagram help.
Before contacting them, items GetHuman-joymcg may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-joymcg's own words
Someone else appears to be using my instagram account because her picture shows up with my username. When I reset my password a new account was created for me and only * of the people I follow are shown in that account. The picture of the other person showed up in my daughter's instagram people she follows instead of my profile photo. All of the photos I had saved on my instagram account have disappeared and there are no photos showing up prior to when I changed my password.
GetHuman-joymcg did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-joymcg
Jan 7th, 2019 - a mon ago
I have an issue with Instagram too
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Seen by 2 customers so far
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Timeline
GetHuman-joymcg started working on this issue
Jan 7th 9:56pm